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Test Engineer Software

Alexandria, VA
March 19, 2023

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Hien L. Phan (best contact)


Ms. Phan is a Test Engineer with Jacobs and has more than fifteen years of Quality Assurance experience. She provides testing support in an Agile environment for the Federal Bureau of Investigation (FBI) and has a wide range of experience in all phases of the system development life cycle. In addition, she has extensive expertise in the review of Software Life Cycle documents, the development of Software Quality Assurance documentations as well as automation of test cases and test suites.


I am looking for a Test/QA/T&E Engineer position that both utilizes my automation test skills as well as my clearance level.


Active TS/SCI with CI Poly

Employment History:

Software Test Engineer 01/22 – Present

Jacobs, Vienna, Virginia

Quality Assurance – Federal Bureau of Investigation (FBI)

Work closely with developers to support testing (both UI and infrastructure) for Cloud Team in their effort to transition current applications to cloud.

Support inter-agency testing between FBI and other agencies (NGA, NCTC)

Help with functional and regression tests for different applications on-prem at the Threat Screening Center (TSC)

Write Test Plans for functional and regression testings

Document and track defects using Microsoft Team Foundation Server (TFS)

Software Test Engineer 05/19 – 01/22

Applied Research Solutions, Springfield, Virginia

Quality Assurance – National-Geospatial Agency (NGA)

Prepared Test Plans for functional and regression testings

Hands on with functional and regression tests for variety of tools used by OSP Analysts

Supported end-to-end and architectural testing in the effort of transitioning OSP data to the cloud. Run/modify JMeter test cases and verify data has been successfully transferred in S3 and Glacier, utilizing Elastic Search and Kibana dashboards and scripting languages during process.

Supported inter-agency testing between NGA-NRO and other Mission Partners.

Documented and tracked defects using Version One and AccuRev.

Software Test Engineer 09/16 – 5/2019

Trowbridge & Trowbridge, Alexandria, Virginia

Quality Assurance – Defense Information Systems Agency (DISA)

Established a test process throughout the SDLC by providing a Test & Evaluation Master Plan to executive members.

Monitored third-party vendor’s functional testing, including reviewing all test related documentation as well as getting hands on with functional test approval process.

Lead test engineer responsible for load/automation test effort using JMeter, including tracing web servers and database logs in both Windows and Linux.

Lead test engineer responsible for integration testing of java web applications and their corresponding set of shared services in a secure web services cloud.

Prepared Integration Test Plans and Load Test Plans as well as test cases, test procedures.

Software Test Engineer (Lead) 01/12 – 8/16

Northrop Grumman, Reston, Virginia

Quality Assurance – Defense Intelligence Agency (DIA)

Lead tester responsible for testing financial and messaging systems.

Prepared test cases, write test reports and track defects using Redmine.

Generated test scripts and perform queries to check front-end results using SQL Plus.

Made any configuration changes necessary for testing and monitor server logs in Unix to trace bugs.

Coordinatde/Participated in end-to-end testing with test engineers in other agencies.

Assisted IPAT testing, including coordinating/generating user accounts, answering questions and investigating any issues found during IPAT.

Worked closely with developers in trouble shooting.

Documented items needed for, or produced by, software testing activities throughout the SDLC.

Participated in requirement/design discussions to ensure quality oversight.

Software Test Engineer 01/11 – 12/11

ITT Exelis Advanced Engineering & Sciences, Springfield, Virginia

Test & Evaluation – National-Geospatial Agency (NGA)

Tested variety of software tools used by geospatial-intelligence analysts throughout the agency.

Assisted in the transition of these tools to outside community, including: evaluation, acquisition, coordination, installation, and training activities.

Examined documents prepared during the software development process (Requirements, Users Guides, SVDs, Installation Guides, etc) to ensure technical accuracy, readability, and completeness (via TortoiseSVN)

Prepared test plans and test cases for each tested tool.

Attended various working groups to raise test results/overall concerns, report found defects and work closely with developers in trouble shooting

Test Support Engineer 03/09 – 12/10

Abacus Technology, Alexandria, Virginia

Test & Evaluation – Defense Security Services (DSS)

Assisted in the management and coordination of test planning and execution within DSS.

Provided day-to-day support of Government testing within DSS and at designated locations as well as detailed technical and management briefings of test initiatives and their associated risks

Held weekly meetings to develop and maintain testing timelines and related interfaces with all stakeholders and internal / external working groups

Identification of requirements for testing operations and support, including selection of hardware and software for the DSS test facility

Assisted in the development and enhancement of test branch policy and procedure

Coordination and schedule management of testing-related aspects for product deliveries and installations

Conducted collaborative testing-related planning and coordination efforts with DSS, supported organizations, and other customers of DSS services

Advised DSS on testing requirements and strategies

Established project task lists (work breakdown structure) and schedules related to testing and manage those structures

Reviewed test plans, test cases, and procedures related to testing prepared by the Government and contractors

Gave recommendations to DSS Test Manager on the adequacy of test contractor deliverables and test artifacts

Provided testing-related guidance and expertise to other DSS functions and organizations as required

Worked with Configuration Management team to validate all Change Requests (CR) before deployment

Quality Assurance Analyst 10/07 – 05/09

Northrop Grumman, Merrifield, Virginia

Software Process Management IV&V – USPS Engineering

Responsible for reviewing, verifying, and validating SDLC documentations such as Software Design Documents (SDD), Software Requirement Specifications (SRS), Engineering Change Request (ECR), and defect resolution write-ups

Examined documents prepared during the software development process to ensure technical accuracy, readability, and completeness

Responsible for ensuring SDLC requirements traceability match test cases and test results

Designed test plans and test procedures for Engineering First Article Testing, Customer Acceptance Testing, and System Integration Acceptance Testing

Created and ran automated test scripts using Test Quest.

Performed testing activities in the above categories

Wrote test reports and tracked defects during each testing phase using Serena Team Track

Documented items needed for, or produced by, software testing activities throughout the SDLC.

Software Assurance Analyst 04/07 – 09/07

Nortel Government Solutions (NGS/SAIC) Merrifield, Virginia

Software Process Management IV&V – USPS Engineering

Reviewed SDLC documents such as SRS, SSDD, SDD, Software Test Description (STD), Software Master Test Plans (SMTP) and Software Version Description (SVD) and prepares technical analysis reports on these documents following IEEE standards

Examined process documents to ensure technical accuracy, readability and completeness

Responsible for ensuring SDLC requirements traceability match test cases and test results

Responsible for ensuring requirements are tested and verified against system functionality

Software Quality Assurance Engineer 08/05 – 12/06

America Online (AOL) Headquarters - Dulles, Virginia

Created software quality plans, test design specifications, test cases following Software Life Cycle. Cooperated with cross-team QA engineers to perform end-to-end testing for web-based applications/AOL products.

Developed and delivered verbal and written status reports such as Software Master Test Plans (SMTP), Test Strategy Document (TSD)

Wrote/imported test cases and test results using Mercury Quality Center and ensured requirements traceability throughout SDLC documentation.

Participated in risk management meetings to help determine best use of development and testing resources, gave inputs in the development of Test Requirement Document (TRD)

Executed test cases to identify application defects in Internet-based applications

Utilized Quick Test Pro and AVR tool to automate test cases

Monitored and/or captured transactions’ logs (in Solaris/Unix) to trace all bugs

Assisted developers debug by providing/analyzing logs traced/captured.

Worked with customers/project managers to develop user acceptance test cases

Created Quality Checkpoint Document for each product delivery as part of SOX compliances

Reported and tracked bugs using BLT. Verified fixes and ran regression tests

Provided instructions and demo new Internet based applications to end-users (UAT sessions)

Assisted deployment, including the preparation and distribution of software and appropriate documentation to users

Software Quality Assurance Engineer, (EEOC) 06/03 – 08/05

Binary Information Technology, Inc. - Fairfax, Virginia

Performed analysis and full range of software testing for the Integrated Mission System at EEOC. Tested software in Quality Assurance environment prior to implementation.

Prepared test cases for each business rule of the application and wrote test scripts using SQL

Created test plans to check the functionality of the system

Coordinated and scheduled quality assurance technical reviews for deliverable products

Documented, measured, and eliminated defects in deliverable work products via PVCS.

Enhanced team development by helping the participants to develop a better understanding of the work product by facilitating the exchanges of technique and style variations


B.S., Computer Science (Minor in Mathematics), University of Virginia, School of Engineering and Applied Science, Charlottesville, Virginia, Class of May 2002

Computer skills:

Certified in BEA: WebLogic Server Administration [01/06]

Certified in XML [AOL - 06/06]

Certified in QuickTest Professional 6.5 [ALPI - 09/04]

Proficient user for WebTrak, Mercury Quality Center TestDirector, Test Quest automation, Jmeter.

Languages: C++, HTML, XML, Java, Pascal.

Applications: Silversceen CAD, MS Office, PowerPoint, Visual Studio C++, Adobe PhotoShop Operating Systems: Unix (Solaris & Linux), Windows 95/98/2000/7/NT/XP, MS-DOS

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