Monique Epps

Detail-oriented Leasing Professional with 5+years of experience and a zest for solving complex problems. Seeking to use proven project management and design skills to improve quality. 4065 River Green Parkway Duluth, Ga 30096 214-***-**** adv0eg@r.postjobfree.com WORK EXPERIENCE

Styl Residental — Leasing Professional

Sterling Apartment Personnel — Leasing Specialist

Lincoln Properties — Community Liaison

Spectrum — Escalation’s Supervisor

2022 to Present, Brookhaven, Georgia

Creating and maintaining property, company and contact records on the property database. Develop a client base that generates a quali able and sustainable number of referrals and leads that produces income for the Associate, Team and Company.

Assist in preparing submissions for prospective key property appointments. Draft leasing forms including but not limited to Heads of Agreements. Interface with clients and prospects to successfully de ne the parameters,lease terms, and limitations surrounding a possible lease, listing and related agreements.

Attend weekly leasing department staff meetings to discuss prospects,properties and share ideas with Team. Assist in the marketing of each assigned property and ensure accurate and timely updates are made to all collateral, websites, as necessary.

Greet prospects and qualify by covering all criteria. Conduct property tours.

4/2019 to 5/2022, Dallas,Texas

Assists property owners with leasing their properties to prospective tenants. This may include marketing properties, preparing lease documents and screening prospective tenants to qualify them. This may also include acting as a representative for property .owners.Served as a temp to hire agent through local agencies and maintained contracts for various properties .

2019 to 2021, Dallas, Texas

Coordinating educational programs for community members about relevant issues or topics such as health, safety, or environmental issues. Sharing information with the community about relevant local events and activities through social media channels or other communication avenues.

2014 to 2018, Dallas, Texas

EDUCATION

El Centro College West Campus

Lead operational programs, projects and initiatives that help drives the sustaining business forward. Lead essential key milestones meetings to align resources around common objectives (sprint milestones, war rooms). Create and distribute key communications using a variety of channels. Assist in the creation / review of reports for management in regards to service availability, uptime, and adherence to Standard Operating Procedures and SLA.

Keeps key internal leaders and other stakeholders apprised of the escalation status. Leads post-issue root cause analysis (RCA) discussions to minimize and/or eliminate future occurrences. Manages and leads escalation cases involving functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offering. Ensures timely closure of escalation cases.

1/2013 to 7/2013