Package Handler Customer Service

Gregory Williams, Jr.

Arlington, TX• *******************@*****.*** • 225-***-****

PROFESSIONAL SUMMARY

IT professional pursuing CompTIA and Microsoft certifications. Desire to resolve technical issues with computer/laptop maintenance services, repair, and upgrades. Adaptable and detail-oriented customer service professional. Patient in handling escalated concerns of customers while working efficiently. Strong team member who can also work independently and self-motivate.

TECHNICAL SKILLS

PC Hardware & OS’

Network Infrastructure

Routers & Switches

Troubleshooting Steps

Management

Mobile Devices

Customer Service

Game Servers

Laptops, tablets

APPLIED TRAINING

Networking

Demonstrate capability and capacity of integration and implementation of various networking setups

Display knowledge of TCP/IP along with local area and wide area networks.

Hands-on skills in installing, maintaining, and managing desktop/client and server operating systems

Knowledge of device security, device mobility, and cloud services

Computer Essentials

Install and operate virtualized Windows 7,8 and 10.

Build, configure, maintain, and upgrade gaming PC’s.

Construct a virtualized server and maintain, upgrade, and configure.

Utilized Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel.

Understand troubleshooting methodologies for software, hardware, and networking environments.

WORK EXPERIENCE

Telecommunications Sales Specialist February 2021 - June 2022

Spectrum-Euless, Texas

●Handled phone inquiries, concerns, and complaints on customer service line in a fast-paced environment.

●Completed payments, document clarifications, transfer of services, equipment purchase and return

●Selling all communications products including cable services, routers, modems, and mobile devices

Customer Service Online Shopping January 2020-February 2021

Walmart, Irving, Texas

●Initiated outbound calls to customers who had recent service, sales, or inquiries for car dealerships.

●Entrusted to proof-read peer comments before sending them to respective dealerships to ensure accuracy, accountability, and professionalism.

●Trained newly hired employees with daily tasks and customer call handling.

Warehouse Package Handler January 2020-February 2021

UPS, Irving, Texas

●Computer operation knowledge and communication skills

●Labeled, scanned and weighed packages, unloaded and sorted incoming packages. Load packages into delivery trucks.

●Adhere to company safe package handling standards at all times.

●Unload trucks as they arrive and ensure packages are stored correctly.

●Operate mechanical equipment to move larger package shipments.

EDUCATION

Information Technology System Administrator MyComputerCareer Graduate: 10/31/2022

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