Administrative Assistant Medical Billing
Resume:
Sheila Riley
**+ years Medial Office Manager; *+ years Labor Manager/Virtual Manager
Rougemont, NC 27572
*************@*****.***
Experience working to organize and coordinate office operations to achieve optimal productivity and effectiveness. Experienced in the use of schedule management software. Committed to providing exceptional day-to-day operational and technical leadership on a variety of administrative matters. Experience managing over 100 virtual employees. Excellent verbal communication, empathy and conflict management skills create positive outcomes for customers and staff Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant & Transportation Specialist Chatham Ridge Assisted Living - Chapel Hill, NC
January 2023 to Present
Transport residents to appointments and to ER and back to facility. PCA certified as well Quality Documentation Specialist
Nuance Communications, Healthcare Division
July 2019 to August 2022
Managed over 100 virtual scribes over various accounts that included neuro, ophthalmology, orthopedics, oncology etc
Administrative Assistant
Duke Eye Center - Durham, NC
September 1994 to July 2019
Administrative Assistant to Pediatric Ophthalmology office and clinic Scheduled surgeries Managed office and clinic personnel Providers schedules/ time away/ travel Education
High school diploma
Orange High School - Hillsborough, NC
Skills
• Human Resources
• Documentation Review
• Microsoft SharePoint
• Quality Assurance
• Proofreading
• Adobe Acrobat
• Document Management
• Epic
• HIPAA
• Data collection
• Filing
• Time management
• Employee relations
• Microsoft Access
• Employment & labor law
• Workday
• Live chat
• Pivot tables
• Analytics
• Microsoft Office
• Clerical experience
• Medical records
• Power BI
• Utilization management
• Leadership
• Medical office experience
• QuickBooks
• Microsoft Outlook
• Analysis skills
• Communication skills
• Customer service
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Word
• Medical terminology
• ICD-10
• EHR systems
• Windows
• EHR systems
• English
• FMLA
• Computer skills
• Financial services
• Recruiting
• ADLs
• Dementia care
• Memory care
• Senior care
• Assisted living
Languages
• English - Expert
Assessments
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical billing — Completed
January 2023
Understanding the procedures and forms used for medical billing Full results: Completed
Work style: Conscientiousness — Proficient
January 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Management & leadership skills: Planning & execution — Familiar December 2022
Planning and managing resources to accomplish organizational goals Full results: Familiar
Administrative assistant/receptionist — Proficient December 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
HR: Compensation & benefits — Completed
December 2022
Knowledge of compensation and benefits programs
Full results: Completed
Medical receptionist skills — Proficient
December 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical terminology — Familiar
January 2023
Understanding and using medical terminology
Full results: Familiar
Mechanical knowledge — Completed
September 2022
Understanding and applying mechanical concepts and processes Full results: Completed
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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