Sheila Riley

**+ years Medial Office Manager; *+ years Labor Manager/Virtual Manager

Rougemont, NC 27572

adv0dc@r.postjobfree.com

+1-919-***-****

Experience working to organize and coordinate office operations to achieve optimal productivity and effectiveness. Experienced in the use of schedule management software. Committed to providing exceptional day-to-day operational and technical leadership on a variety of administrative matters. Experience managing over 100 virtual employees. Excellent verbal communication, empathy and conflict management skills create positive outcomes for customers and staff Authorized to work in the US for any employer

Work Experience

PCA Personal Care Assistant & Transportation Specialist Chatham Ridge Assisted Living - Chapel Hill, NC

January 2023 to Present

Transport residents to appointments and to ER and back to facility. PCA certified as well Quality Documentation Specialist

Nuance Communications, Healthcare Division

July 2019 to August 2022

Managed over 100 virtual scribes over various accounts that included neuro, ophthalmology, orthopedics, oncology etc

Administrative Assistant

Duke Eye Center - Durham, NC

September 1994 to July 2019

Administrative Assistant to Pediatric Ophthalmology office and clinic Scheduled surgeries Managed office and clinic personnel Providers schedules/ time away/ travel Education

High school diploma

Orange High School - Hillsborough, NC

Skills

• Human Resources

• Documentation Review

• Microsoft SharePoint

• Quality Assurance

• Proofreading

• Adobe Acrobat

• Document Management

• Epic

• HIPAA

• Data collection

• Filing

• Time management

• Employee relations

• Microsoft Access

• Employment & labor law

• Workday

• Live chat

• Pivot tables

• Analytics

• Microsoft Office

• Clerical experience

• Medical records

• Power BI

• Utilization management

• Leadership

• Medical office experience

• QuickBooks

• Microsoft Outlook

• Analysis skills

• Communication skills

• Customer service

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Word

• Medical terminology

• ICD-10

• EHR systems

• Windows

• EHR systems

• English

• FMLA

• Computer skills

• Financial services

• Recruiting

• ADLs

• Dementia care

• Memory care

• Senior care

• Assisted living

Languages

• English - Expert

Assessments

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical billing — Completed

January 2023

Understanding the procedures and forms used for medical billing Full results: Completed

Work style: Conscientiousness — Proficient

January 2023

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Management & leadership skills: Impact & influence — Proficient December 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Management & leadership skills: Planning & execution — Familiar December 2022

Planning and managing resources to accomplish organizational goals Full results: Familiar

Administrative assistant/receptionist — Proficient December 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

December 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

HR: Compensation & benefits — Completed

December 2022

Knowledge of compensation and benefits programs

Full results: Completed

Medical receptionist skills — Proficient

December 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Medical terminology — Familiar

January 2023

Understanding and using medical terminology

Full results: Familiar

Mechanical knowledge — Completed

September 2022

Understanding and applying mechanical concepts and processes Full results: Completed

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate