Customer Service Merchandiser
Resume:
Contact
Phone
Address
NARVADO BROWN
EXPERIENCE
PROFESSIONAL SUMMARY
************@*****.***
Rose Hill District
Stony Hill P.O.
Kingston
Jamaica
Organized professional with solid communication skills and pays close attention to detail, looking for an available position where I can have positive interactions with customers and enhance my skills. Eager and motivated to apply experience and expertise in a new environment. Professional and ready to deliver excellence, timeliness and keen attention to detail. Entrepreneur Freelance 2021 - Present
Skills
Communication
Customer Service
Teamwork
Leadership
Takes Initiative
Time Management
Flexibility
Microsoft Office Proficiency
Lloyd Bailey
CEO of Lloyd Bailey's Plumbing
Co. Ltd
Edward Lafayette
Justice of the Peace
References
English
Language
Plumber
Lloyd Bailey's Plumbing Co. Limited 2008 - 2021
Plumber
Read and interpreted blueprints to assess or plan plumbing installments and layouts.
Installed, maintained and repaired plumbing systems and fixtures. Fitted and repaired various household appliances (sinks, face basins, water heater plumbing issues).
Cut, welded and assembled pipes, tubes, fittings and fixtures. Inspected and tested plumbing systems for safety, functionality and code compliance.
Handled customer queries and responded to call outs. Troubleshooted and resolved problems customers were undergoing. Prepared cost estimates for jobs/projects to be done. Repaired and replaced system issues such as clogged drains, faucet problems and broken drainage lines.
Maintained current knowledge of regulations affecting plumbing work. Create and maintain the overall marketing plan for the business. Make outbound calls, respond to emails and reschedule appointments as needed.
Attend to clients and ensure customer satisfaction by introducing adjustments to products and services.
Install, maintain and repair plumbing systems and fixtures. Fit and repair various household appliances (sinks, face basins, water heater plumbing issues).
Cut, weld and assemble pipes, tubes, fittings and fixtures. Inspect and test plumbing systems for safety, functionality and code compliance.
Prepare cost estimates/invoices for jobs/projects to be done. EDUCATION
2 CSEC Subjects
Mathematics
English Language
Plumbing Certificate
School of Excellence 2017 - 2018
HEART College of Construction 2010 - 2012
Glengoffe High School 1998 - 2000
Public Supermarket 2001 - 2007
Merchandiser
Responded to customer queries in a timely and accurate way in person orvia phone. Identified customer needs and helped customers use specific features. Serviced and retained accounts by addressing ongoing customer needs. Leveraged existing relationships within current accounts to sell deeper and sell other products. Determined the need for and implemented product promotions, price changes, markdowns, clearouts, etc. Ensured retail staff was well informed on product details and promotions. Maintained and tracked inventory and forecasted sales and profits. Liaised between customer and company.
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