Professional Customer Mortgage Loan

GH Gary Hiatt

Lenexa, KS ***** 816-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Experienced Loan Originator with over 17 years of experience in the mortgage industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic Loan Originator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the processing, underwriting, and closing steps of the loan process. SKILLS Processing loan applications

VA, FHA,USDA, and

Conventional loan process

background

Loan origination understanding

Loan application expertise

Loan restructuring

Application Review

Automated Underwriting System

(AUS)

Problem Solving

Loan Processing Coordination

Customer Relations

Credit History Review

Client Interview

WORK HISTORY MORTGAGE LOAN ORIGINATOR 08/2021 to 02/2022 The Federal Savings Bank Overland Park, KS

Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships. Interviewed applicants to assess loan requirements before suggesting offers.

Worked with underwriters to fix application problems and resolve issues. Collected information from banks, institutions and employers to assess applicant eligibility.

Explained different types of loans pertaining to client situations. Monitored pipelines to track and log status of loans. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

MORTGAGE LOAN ORIGINATOR 07/2020 to 08/2021

Bank Of England Overland Park, KS

Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships. Worked with underwriters to fix application problems and resolve issues. Interviewed applicants to assess loan requirements before suggesting offers.

Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs. Collected information from banks, institutions and employers to assess applicant eligibility.

Prepared documents for customers, submitting and overseeing through each step of closing process.

Explained different types of loans pertaining to client situations. Fielded customer complaints and provided solutions. Monitored pipelines to track and log status of loans. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

LOAN ORIGNATOR 09/2018 to 04/2020

Commerce Bank Kansas City, MO

Worked with mortgage customers to understand needs and provide timely service.

Worked with underwriters to fix application problems and resolve issues. Reviewed loan files and updated to match current standards. Explained different types of loans pertaining to client situations. SENIOR LOAN OFFICER 07/2011 to 05/2018

BNC National Bank Overland Park, KS

Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.

Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes. Maintained friendly and professional customer interactions. Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

SENIOR LOAN OFFICER 03/2006 to 04/2011

Mortgage Sources Corp. Overland Park, KS

Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.

Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes. Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

EDUCATION No Degree Marketing

University of Central Missouri, Warrensburg, MO

Sales And Distribution

Dale Carnegie & Associates, Inc., Overland Park, KS High School Diploma

Odessa High School, Odessa, MO

ADDITIONAL

INFORMATION

I am a self driven person with a knack for sales and have the ability to communicate with people of all ages, cultures, and personalities. I am intelligent and a quick study to most anything the presents itself to me. Also I have a great sense of humor and understanding.

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