Yon Jermaine Baker

Stockbridge, GA 678-***-**** adv08d@r.postjobfree.com

Senior Technology Leader

Leveraging technical expertise to drive innovative strategy, solutions, and success for dynamic organizations.

Highly analytical and intuitive IT leader with repeated success guiding complex projects and sizable teams in the design, integration, and maintenance of leading-edge technology solutions. Talent for launching technology programs that safeguard information, advance business goals, drive innovation, and propel revenue streams. Expertise in risk analysis and mitigation. Excellent communicator and collaborator; able to forge key relationships with colleagues, clients, & partners, and build consensus across all organizational levels. Seasoned team builder with extensive experience training and developing successful leaders. I also take pride in leading a dynamic, customer-oriented team and promoting an inclusive, collaborative, and innovative work environment.

Areas of Expertise

●Business Development & Client Management

●Strategic Business Planning & Analysis

●Cyber Security & Security Methodologies

●Technical Training & Development

●Deployment & Configuration

●Performance Monitoring & Quality Assurance

●Vendor Management

●Project Management

●Fiber/copper Management

●Regulatory Compliance & Risk Management

●Process Redesign & Change Management

●System Builds & Installs

●Team Building & Leadership Development

●Network Design, Engineering, & Management

Technical Expertise

ITIL V3 Foundation

MCSA

Network+

CompTIA A+

Security+

Project+

Six Sigma (Green Belt)

Win Srv 2013-2019 cloud

MS Windows (All Versions)

Android and iOS

AD Connect / DRA / Office 365

MS Exchange/Azure/Light AWS

Comprehensive Ticketing

All Web Browsers

Cisco / Dell / HP Systems

Diverse Remote Tools

Comprehensive Antivirus

Technical Writing

Professional Experience

Georgia Gwinnett College, Lawrenceville, GA 9/12/2022 – Present

Director of Networking & Telecommunications (Consultant)

Contractualized success around installation, maintenance, monitoring and short and long-range planning for associated infrastructure to support mission-critical activities. Management of campus network assets to achieve high availability, optimal performance, and security.

Essential Functions:

Operational responsibility for fiber/copper management and logical and physical design of the campus network including routers (Extreme & Cisco), switches (HP & Cisco), firewalls (Palo Alto), VLANs, NAC solution via Aruba (ClearPass), Internet connectivity (DNS/DHCP), and wireless networks (Aerohive).

Review and analyze networking and physical operations, including capacity planning, fault tolerance, performance & HA, monitoring environmental controls, and service levels; develop recommendations to improve performance, capacity, and security.

Developed and implemented policies, procedures, documentation, technical KPIs, and SLAs for network and telecommunications services portfolio.

Developed a budget for lifecycle management and continuous network and infrastructure upgrades.

Ensured preparation for business continuity and disaster recovery with respect to the campus network and telecommunications. Whilst establishing an on-call rotation schedule to provide 24/7 support for network & telecom related incidents.

Provide effective project leadership (via Click Up & Confluence) and ensure that direct reports are providing responsive / satisfactory service and meeting SLAs (Solarwinds - Service Desk & PRTG).

Projects:

●Created GGC Infrastructure Standards documentation for networking, telecoms, & audio visual.

●Created network & telecom onboarding/offboarding process flows and training guides.

●Implementation of a new naming convention standard.

●Lead planning around data closet moves & new convocational network infrastructure build.

●Lead collaborative efforts with partners inside/outside of Information Technology on shared goals and services such as access control and video surveillance (Stanley/Lenel & Quignify/Ocularis).

Lead development of the camera system project in need of overhaul maintenance and upgrades, housing 600+ devices (Axis), whilst resolving over 121 connectivity/hardware issues.

●Revamped process flow of IT vendor management, resulting in consolidation of contracts for budget savings, clearer expectations, and early involvement with greater access to discounted pricing.

Hospitality Staffing Solutions, Sandy Springs, GA 2021 – 2022

DIRECTOR OF TECHNOLOGY (Hybrid)

Director (Change Agent) between HSS and our parent company KBS – (Kellermeyer Bergensons Services, LLC.) Whereas the focus is to streamline infrastructure, security, licensing, software, vendors, devices, training, and change management where possible between the two entities.

Management of all Support Center staff & responsibilities, budgeting & analytics via DOMO & Power BI, MSP contracts, all IT projects, & vendor management.

Overseer of fiber management and installation of optical carrier systems, routers, switches, servers and hubs.

Administration: O365 / Exchange / LAN / WAN /SAN / Azure /AWS (partnership) / Cisco Secure Connect VPN / SharePoint / Intranet / Servicenow / Salesforce / Assets (Atlas) & Fresh Service / MDM (Meraki) / Google Workspace (formerly known as G Suite /Avionte / Bullhorn (PeopleNet) / Slack & MS Teams

Projects:

Multiple site security and access control systems and Video surveillance systems.

Implementation and adoption of MFA (Multi Factor Authentication) & SSO (Single Sign-On).

(Savings = $26k/yr) O365 license audit project.

(Savings >5M) IVR (Internal Voice Response) Project: implementation of EE clocking system adoption with backend automation, REST API, and customized connections; along with cross-organizational training.

Integration project for SFTPs / APIs with in-house systems for automation leverage.

Enhancement of onboarding policies & procedures for new hires and continued employee education via Cornerstone.

Marketing: Customer Service Agent project based around internal shared mailbox creations, communication, marketing & retention.

Corporate office relocation project: (Circuits, PRIs, IDF/MDF device configuration backups, entry access system & cameras.

Presbyterian Homes of Georgia, Austell, GA 2015 – 2021

TECHNOLOGY MANAGER & ACTING DOT

Direct reports consist of 10 techs, 12 departments & 45 vendors / 6 locations and oversee all help desk operations.

Lead LAN/VLAN/WAN build out including backup transition from 3Mb pipeline to Metro E 50Mb pipeline.

Streamline business operations with upgrade from HP to Cisco core routers and switches.

Cisco VOIP solution for staff via Cisco Voice Gateways administered via Call Manager, Unity & CER.

Manage expansive wireless access point implementation projects for staff, residents, and guests.

Managed SAN, network switches, and security cameras with intentional planning for placement for ease of network segmentation and management.

Spearhead cloud-based conversion from local Microsoft Office & Exchange to Microsoft Office 365.

Comcast Cable IPTV solution also with in-house local broadcasting.

Managed URL filtering, User ID, Cisco VPN, Global Protect VPN, IPsec tunnels, along with utilizing Spiceworks, Solar Winds & PRTG for network, device, and application performance monitoring.

Launch “Tech Tips with Yonni” continuous training program for seniors via group and F2F interactions.

Create & deliver content for staff and resident training for 5 locations consisting of about 700 users.

Author and integrate Technology Handbook outlining training, best practices, and troubleshooting.

Ticketing systems: Remedy & Zendesk

Clayton County Public Schools, Jonesboro, GA 2011 – 2015

TECHNOLOGY ANALYST

Maintained and supported server hardware/software; maintain and support end-point protection software; verify archiving of data; review, assist with switching protocols for network segmentation and enforce security policies.

Maintain and troubleshoot switch applications and Network connectivity including DNS, DHCP, LAN, and TCP/IP issues.

Administration of Kace Management (by Dell) for ticketing systems.

Administration of VmWare, Solarwinds for Network Performance monitoring.

Instrumental in automation of provisioning, patching and deployment of IT resources in physical and virtual server environments; key contributor to implementation of district-wide technology.

Ensured critical applications remain functional against planned and unplanned downtime.

Optimized server and network hardware/software; direct Enterprise data backup and storage systems, Database and DNS issues to improve network performance.

Contributed to Disaster Recovery Plan and business continuity planning to include network disaster recovery.

Spearheaded county-wide Digital Classroom network setup, configuration, and support.

Guide and educate users in functionality and security of Exchange accounts, passwords, databases, and security policies; deliver exceptional service and build trusting relationships with users.

Manage configuration and training of audio/visual projectors, smart boards, and telecom screens.

Maintain inventory and data analyst metrics for continuous growth.

Onmi-Tech Institute, Decatur, GA 1/2011 – 12/2011

INFORMATION TECHNOLOGY TRAINER

Curriculum consisted of certification preparation for MS Windows AD Administration, A+, MS Certified Professional, Network+, and Security+.

Lend Lease, Atlanta, GA 2008 – 2011

GLOBAL SERVICE DESK ANALYST

Collaborated with CSM in efficient identification, research, and resolution of all technical issues; escalated complex issues when necessary and repeatedly earned the highest customer service satisfaction rating.

Spearhead Active Directory account setup and administration for the UK sector.

Oversaw administration of Exchange server 2007 for creation, deletion, and modification of accounts.

Set up Enterprise email on Blackberry, Windows Mobile & Smart Phone devices.

Administration of Remedy, Citrix, XenApp, Password Manager, JDE, Oracle and Prolog manager

Managed troubleshooting of LAN/WAN connectivity issues dealing with TCP/IP for peripheral devices

Leveraged expertise with .Net meeting, MS Live Meeting, Dame Ware, SMS & Remote desktop for remote resolution.

Led end-user training in preparation for the transition from Windows XP to Windows 7 and Microsoft’s Office Communications Server (OCS),

Utilized Symantec “Ghost” software for efficiently imaging company desktops and laptops.

Collaborated in updating corporate knowledge base and best practices guide.

Independent Contractor, Orange, CT 2005 – 2007

PROJECT MANAGER; ANALYST; CONSULTANT

●CompuCom Systems, Inc., GA - Lead Analyst

●Mastec – Forest Park, GA - DirecTV – Installation Technician

●Boehringer Ingelheim Pharmaceutical, CT - Project Manager / Consultant

●Bridgeport Hospital, Bridgeport, CT – Project Manager / Consultant

●Health Net, Shelton, CT - Project Manager / Consultant

Cookson Electronics, Orange, CT 2000 – 2005

SYSTEMS ADMINISTRATOR

Collaborating in complex networking, server patching, onsite and remote computer maintenance.

Supported company-wide transition from Mac OS to Windows environment.

Spearhead configuration and support of Lotus Notes as the primary email application.

Instrumental in configuration of routers, racking, punch downs & cabling.

Maintained a current level of understanding of ongoing technologies and SLA’s.

Administrator of AUDIX phone system, mobiles and calling cards.

Warnaco Intimate Apparel, Milford, CT 1998 – 2000

JUNIOR SYSTEMS ADMINISTRATOR

Expertly configured computers to work in a stand-alone and networked environment.

Led team of five high-performing technicians in phone support and desk-side support for end users.

Assisted in maintaining Windows OS patching and security updates.

Performed upgrades and hardware /software replacement.

Executed troubleshooting for Windows NT, 98 & 95, Access, Excel, Word, and MS Outlook.

Developed software tools for the department utilizing Windows & Linux platform.

Education & Credentials

Bachelors of Science - Marketing Program Computer Technical Support Program

Southern Connecticut State University Gibbs College (Katherine Gibbs College)

New Haven, CT Norwalk, CT

1995 1998

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