Kiah

Tucker

Baltimore, MD

202-***-****

adv088@r.postjobfree.com

Driven, reliable individual with a high performance level in operational activities and related tasks. Enthusiastic to obtain a position utilizing diverse experiences and customer service skills

Skills

Communication

Customer service

Adaptability

Problem-solving

Time management

Teamwork

Experience

NOVEMBER 2022 – PRESENT

Recreation Staff / Kennedy Krieger Institute

GREET PATIENTS IN A FRIENDLY AND COURTEOUS WAY UPON ARRIVAL AND DEPARTURE

MONITOR PATIENTS WITH ACTIVITIES

CLEAN AND DISINFECT AREAS OF THE RECREATION CENTER

ANSWER EMAILS AND PHONE CALLS FOR FRONT DESK STAFF

SEND ZOOM LINKS FOR APPOINTMENTS WITH THERAPIST AND RESIDENTS

JUNE 2021 – NOVEMBER 2022

Scheduling Coordinator / Oasis Health Ventures

Trained all new employees on office etiquette an office procedures

Schedule all new and follow up appointments

Request all medication prescriptions for all patients

Handle mail, email and faxes

Arrange weekly staff meetings

Update provider calendars for meetings and office events

JANUARY 2020-JUNE 2021

Pharmacy Tech / CVS Pharmacy

Stocked all medications and place refill orders

Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns

Courteously helped customers understand the directions that came with their prescriptions

Answer phones and helped with Customer Service issues that arises

Communicates effectively with patients and customers

Maintained the store in a systematic, organized and clean manner

Education

MAY 2012

High School / Maritime Industries Academy, Baltimore MD

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