Customer Service Pharmacy Tech
Resume:
Kiah
Tucker
Baltimore, MD
************@*****.***
Driven, reliable individual with a high performance level in operational activities and related tasks. Enthusiastic to obtain a position utilizing diverse experiences and customer service skills
Skills
Communication
Customer service
Adaptability
Problem-solving
Time management
Teamwork
Experience
NOVEMBER 2022 – PRESENT
Recreation Staff / Kennedy Krieger Institute
GREET PATIENTS IN A FRIENDLY AND COURTEOUS WAY UPON ARRIVAL AND DEPARTURE
MONITOR PATIENTS WITH ACTIVITIES
CLEAN AND DISINFECT AREAS OF THE RECREATION CENTER
ANSWER EMAILS AND PHONE CALLS FOR FRONT DESK STAFF
SEND ZOOM LINKS FOR APPOINTMENTS WITH THERAPIST AND RESIDENTS
JUNE 2021 – NOVEMBER 2022
Scheduling Coordinator / Oasis Health Ventures
Trained all new employees on office etiquette an office procedures
Schedule all new and follow up appointments
Request all medication prescriptions for all patients
Handle mail, email and faxes
Arrange weekly staff meetings
Update provider calendars for meetings and office events
JANUARY 2020-JUNE 2021
Pharmacy Tech / CVS Pharmacy
Stocked all medications and place refill orders
Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns
Courteously helped customers understand the directions that came with their prescriptions
Answer phones and helped with Customer Service issues that arises
Communicates effectively with patients and customers
Maintained the store in a systematic, organized and clean manner
Education
MAY 2012
High School / Maritime Industries Academy, Baltimore MD
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