Customer Service Assistant Manager
Resume:
Crystal Adams BSN RN CMSRN
**********@*****.***
Professional Summary
Medical inpatient and Leadership experience over several years. Most recently, Shift Coordinator on a Multi-Specialty medical unit which involves charge nurse duties and supervisory skills during shift and communication with staff on and off shift, among many other responsibilities. Highly dependable and supportive team player. Dedicated to ensuring high quality care and service to ensure the highest physician, patient, and family satisfaction. Proficient in overseeing operations with practiced leadership skills and strong attention to detail along with a multi-disciplinary team. Mentor and coach staff in their professional development. Perform leader rounding on patients and provide service recovery as needed. Excellent communication skills with multidisciplinary peers. Desiring to continue in the healthcare industry, as it is my passion and would love to share my expertise in safe quality patient care and leadership.
Professional Accomplishments
Annual performance management/reviews for unit staff
Lead daily safety huddles with team, track, and follow up on Safety and Quality measures; support staff on skills required to meet Safety and Quality goals
Review applications, contact potential hires, set up interviews and perform peer interview, set up shadow experience and follow up on recommendation to hire or not
Lead, manage hospital wide remote Cardiac Telemetry
Create multi week schedules for staff of a 30-bed medical unit, adjust schedule daily to match patient census, using Kronos advanced scheduler
Participate in unit based professional practice council, Hospital wide Fall committee- unit Fall Champion
Department resource on new initiatives, policy, and processes; identify and address staff education needs
Track and ensure compliance in regulatory compliance of staff and environment of department
Member AMSN, Certified in MedSurg Nursing for 10 years, BLS, PALS
Employment History
1989-2004 Staff and charge nurse University Hospital IU Health, Indianapolis IN
2004-2022 Staff, Charge Nurse and Assistant Manager/Shift Coordinator IU Health West Hospital, Avon, IN
Education
1989 ASN IU School of Nursing IUPUI Indianapolis IN
2012 BSN Purdue Calumet in Calumet, IN
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