Jennifer

Tumbrello

* ********, *** ******** *****

949-***-****

adv07d@r.postjobfree.com

Skills

Microsoft Office 365, Word, Excel, Power Point

Quick Books online and desktop

Heavy customer service background in many different environments, handles people well

Team player, also works well independently and remotely

Excellent time management skills

Excellent communication skills both written and verbal

Fast learner and efficient

High work ethic

Meticulous

Experience

2015 – PRESENT

Former CEO, Current Accounting Manager

Associated Vacuum Services, Inc, Santa Ana, CA

In charge of all business operations for a high vacuum pump company for industrial applications

Customer quotes, invoicing, purchase orders, parts research and ordering, receiving parts and inspecting for quality, inspecting and shipping refurbished pumps and equipment, all accounting and banking duties, sales and use tax quarterly filings, payroll, H/R, insurance maintenance, inventory management, creating documents for medical vendors such as company operations and standard operating procedures, communicating with customers and coordinating deliveries and service calls, communicating with vendors when products ordered don’t meet standards, maintaining accurate files and records

2005 – 2020

Licensed Freelance Massage Therapist

Self Employed, San Clemente, CA

Performed clinical therapeutic massage therapies on private clients

Maintained accurate records for business and tax purposes

HIPAA compliant and CPR/BLS certified

2013 – 2017

Lead Massage Therapist

Massage Envy Spa, San Clemente, CA

Performed clinical therapeutic massages and spa treatments, interviewed, trained, and managed new hires, created Excel spreadsheets to maintain accurate records of ongoing therapist trainings, licensures, and certifications as required by law, performed monthly reviews with therapists and set new goals, handled client complaints and privately trained therapists on ways to improve performance to prevent future complaints

2011-2012

Licensed Massage Therapist

Massage Envy Spa, Glendora, CA

Performed clinical therapeutic massages and spa treatments, consistently went above and beyond monthly goals set for client retention and spa treatment sales

2006-2011

Massage Therapy Instructor/ Curriculum Revision Team

U.E.I. College, El Monte, CA

Instructed students in a rigorous 9 month massage therapy program consisting of self-created Power Point lectures, tests, quizzes, supporting documentation, and kinesthetic applications in several massage modalities

Collaborated with instructors from other college campuses to revise and update all curriculum to better prepare graduating students for passing the NCBTMB exam

2004-2006

Licensed Massage Therapist

Therapeutic Touch, Rancho Cucamonga, CA

Started out as a trainee and transitioned into a licensed massage therapist upon graduation

Performed clinical therapeutic massage treatments

2000-2003

Customer Service Representative

West Coast Insurance, Rancho Cucamonga, CA

Handled multiple phone calls daily for a fast paced auto insurance brokerage, assisted customers with policy inquiries and complaints, resolved complaints satisfactorily, processed payments, made changes and endorsements to existing policies and assisted underwriting staff in editing and insuring accuracy of written policies before submitting to the corresponding insurance companies

1997-2000

Underwriting and Customer Service Manager

Prism Auto Insurance Services, Upland, CA

Led a team of customer service representatives overseeing all customer complaints, policy changes, endorsements, payments, and cancellations. Underwrote new policies checking for accuracy and making necessary changes before submitting to corresponding insurance companies

1995-1996

Executive Administrative Assistant

Chiron Vision/ Iolab, Claremont, CA

Assisted the Vice President of International Marketing with expense reports, all overseas travel arrangements, itineraries, preparation of presentations and spread sheets for meetings, preparation of other related business documents, maintained accurate filing system, and ran personal errands

Education

AS Business

Citrus College, Glendora, CA

Massage Therapy Certification and License

Inter Coast Colleges, West Covina, CA

High School Diploma

Claremont High School, Claremont, CA

Activities

2012-Present

Volunteer Children’s Ministry Leader

BSF International, San Juan Capistrano, CA

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