Service Representative Administrative Assistant
Resume:
Jennifer
Tumbrello
* ********, *** ******** *****
*******************@*****.***
Skills
Microsoft Office 365, Word, Excel, Power Point
Quick Books online and desktop
Heavy customer service background in many different environments, handles people well
Team player, also works well independently and remotely
Excellent time management skills
Excellent communication skills both written and verbal
Fast learner and efficient
High work ethic
Meticulous
Experience
2015 – PRESENT
Former CEO, Current Accounting Manager
Associated Vacuum Services, Inc, Santa Ana, CA
In charge of all business operations for a high vacuum pump company for industrial applications
Customer quotes, invoicing, purchase orders, parts research and ordering, receiving parts and inspecting for quality, inspecting and shipping refurbished pumps and equipment, all accounting and banking duties, sales and use tax quarterly filings, payroll, H/R, insurance maintenance, inventory management, creating documents for medical vendors such as company operations and standard operating procedures, communicating with customers and coordinating deliveries and service calls, communicating with vendors when products ordered don’t meet standards, maintaining accurate files and records
2005 – 2020
Licensed Freelance Massage Therapist
Self Employed, San Clemente, CA
Performed clinical therapeutic massage therapies on private clients
Maintained accurate records for business and tax purposes
HIPAA compliant and CPR/BLS certified
2013 – 2017
Lead Massage Therapist
Massage Envy Spa, San Clemente, CA
Performed clinical therapeutic massages and spa treatments, interviewed, trained, and managed new hires, created Excel spreadsheets to maintain accurate records of ongoing therapist trainings, licensures, and certifications as required by law, performed monthly reviews with therapists and set new goals, handled client complaints and privately trained therapists on ways to improve performance to prevent future complaints
2011-2012
Licensed Massage Therapist
Massage Envy Spa, Glendora, CA
Performed clinical therapeutic massages and spa treatments, consistently went above and beyond monthly goals set for client retention and spa treatment sales
2006-2011
Massage Therapy Instructor/ Curriculum Revision Team
U.E.I. College, El Monte, CA
Instructed students in a rigorous 9 month massage therapy program consisting of self-created Power Point lectures, tests, quizzes, supporting documentation, and kinesthetic applications in several massage modalities
Collaborated with instructors from other college campuses to revise and update all curriculum to better prepare graduating students for passing the NCBTMB exam
2004-2006
Licensed Massage Therapist
Therapeutic Touch, Rancho Cucamonga, CA
Started out as a trainee and transitioned into a licensed massage therapist upon graduation
Performed clinical therapeutic massage treatments
2000-2003
Customer Service Representative
West Coast Insurance, Rancho Cucamonga, CA
Handled multiple phone calls daily for a fast paced auto insurance brokerage, assisted customers with policy inquiries and complaints, resolved complaints satisfactorily, processed payments, made changes and endorsements to existing policies and assisted underwriting staff in editing and insuring accuracy of written policies before submitting to the corresponding insurance companies
1997-2000
Underwriting and Customer Service Manager
Prism Auto Insurance Services, Upland, CA
Led a team of customer service representatives overseeing all customer complaints, policy changes, endorsements, payments, and cancellations. Underwrote new policies checking for accuracy and making necessary changes before submitting to corresponding insurance companies
1995-1996
Executive Administrative Assistant
Chiron Vision/ Iolab, Claremont, CA
Assisted the Vice President of International Marketing with expense reports, all overseas travel arrangements, itineraries, preparation of presentations and spread sheets for meetings, preparation of other related business documents, maintained accurate filing system, and ran personal errands
Education
AS Business
Citrus College, Glendora, CA
Massage Therapy Certification and License
Inter Coast Colleges, West Covina, CA
High School Diploma
Claremont High School, Claremont, CA
Activities
2012-Present
Volunteer Children’s Ministry Leader
BSF International, San Juan Capistrano, CA
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