Service Representative Night Auditor
Resume:
Katherina Banciu
Las Vegas,NV 89117
***************@*****.***
EXPERIENCE
Cushman and Wakefield
-Assistant Property Manager ( 2022- Present)
-Processing any incoming or outgoing mail either electronically or manually
-Reporting any rule infractions, building upkeep, maintenance requirements, or tenant issues to the
-Property Manager
-Investigating and resolving any complaints made by tenants
-Helping with the marketing of the building when required
-Sorting through, verifying, and processing tenant applications
-Coordinating with contractors for repairs and facility maintenance
-Inspecting apartments during move-in and move-out days
-Helping to train other staff members when necessary Westin Lake Las Vegas
Night Auditor Supervisor (2019 – Present)
- Run all necessary reports prior to close out day
- F&B outlet distribution
- Perform all front desk functions after hours
-
Embassy Suites by Hilton Glendale, California
Night Auditor (2016 to 2018)
- Generate reports outlining occupancy, daily transactions, revenue totals for management review.
- Settle credit card charges through batch processing.
- Perform computer back-ups and ensure the processing of reservations.
- Handle all front desk functions after hours.
Los Feliz Properties Glendale, California
Resident Property Manager (2008 – 20018)
- Manage an apartment community of 42 apartments including supervision of employees and vendors.
- Process rental applications and collect, record and deposit all payments.
- Advertise on internet ad forums and obtained potential residents through lead generation.
- Strong sales abilities and customer retention with prospective resident and current residents resulting in full occupancy level.
- Prepare all notices, forms, leases and maintained resident and vendor files.
- Section 8,HUD experience and knowledge
-
Pelican Hill Resorts Newport Beach, California
Reservation Supervisor (2007 - 2008)
- Managed reservations sales team through leadership and coaching.
- Recruited, trained all staff and monitored daily activities of sales agents and coordinators.
- Effectively communicated with team members.
- Developed and implemented policies, procedures and process improvement to improve guest satisfaction and hired and trained reservation agents.
- Assist with the installation of interface as well as with Opera /Fidelio system
-
Shutters on the Beach Santa Monica, California
Reservation Manager (2005 to 2007)
- Supervised communication with clients regarding reservation pick up, attrition and availability.
- Managed and distributed rates, promotions and inventory flawlessly across all channels
- Negotiated contracts as the account manager for vendors and homeowners to increase profit.
- Strategic planning related to budgeting, revenue, employee development and marketing.
- Lead, mentored and developed a team of sales agents and supervisors. Sunstones Hotels Hollywood, California
Guest Service Representative (2003 to 2007)
- Controlled heavy FIT and group tours
- Managed guest relation and client issues.
- Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors
- Anticipate guests needs and respond promptly and acknowledge all guests MGM/Mirage Las Vegas, Nevada
Lead Night Auditor (2001 to 2003)
- Performed reconciliation of all daily revenue postings.
- Provided F&B and other point of sale synopsis.
- Performed duties related to guest relations and provided reports directly to controller. Roosevelt Hotel Hollywood, California
Night Manager (1993 to 2000)
- Provided daily summary of revenue reports and daily financial analysis of revenue generating factors.
- Provided customer service related to all guest needs/issues. EDUCATION
University of Economics, Business Management – Economics Tourism and Travel, 1990
Contact this candidate