SKILLS

Interpersonal Communication

Proficient in Microsoft/ Excel

Organized

Social Media Management

Ability to Multitask

High Patience

Ability to work independently

Problem Solving

EDUCATION

CLEVELAND HEIGHTS HIGH SCHOOL- CLASS OF

2022

August 2018-2022

CONTACT

@ 1939 Green Ra Cleveland, OH 44121

eo adv04i@r.postjobfree.com

@ 440-***-****

SAMI

MCKNIGHT

EXPERIENCE

B. Fitness and Training, Cleveland, OH - Executive Assistant]

May 2021-May 2022

Assist with wellness activities for recovering

addicts at North Eastern Ohio Recovery

Center (NORA)

Design 5 promotional materials per week

using Canva

Create monthly financial documents using

Microsoft Excel

Design and manage fitness profiles for 10

personal training clients

Reach out and call people

Plan and schedule sessions

Created and sent out invoices

Robinson Auto Clinic, Cleveland, OH- Representative]

May 2019- November 2019

* Fast-paced volume customer service environment

Set and enforced service standards to ensure customer

satisfaction

Calculated monetary sales quickly and accurately

Required to meet deadlines

« Greet Customers

Assist customers by any means necessary

Customer Service

Charter Communications (Spectrum Mobile)- Customer

Service Representative] June 2022-February 2023

Multi-task though 2 computer screens with more than a handful of

different systems

Maintain high call performance numbers

Ability to use patience and effective communication skills to

uncover customer needs, answer questions,and leave a positive

impression on customer interactions.

Read and follow call flow “scripts” for handling different types of

calls

Working Between multiple

Deescalate Calls

Contact this candidate