Customer Service Parole Officer

Phone: 346-***-****

Email: **************@*****.***

Address: ***** ********* ** *** **, Houston, 77069, TX (US) TREVOR NIXON

PROFESSIONAL SUMMARY

Proactive, friendly individual with extensive experience providing great customer service. I am known for dedicating, meeting, and exceeding expectations at every interaction. I have been considered timely and professional with extraordinary communication skills and the ability to build and cultivate relationships to drive business retention. Currently, I am seeking a professional role where I can utilize my education and experience to add immediate value to the organization. EMPLOYMENT HISTORY

Lead Supervisor, Customer Satisfaction (CSAT)

• Directly managed a team of employees, providing guidance, support, and development opportunities to ensure maximum productivity.

• Planed, assigned, and monitored work tasks to meet departmental deadlines, ensuring accuracy and quality standards were met.

• Handled employee relations issues in a timely and professional manner, escalating to Human Resources as needed.

• Assisted with the development and implementation of new processes and procedures. Feb. 2021 - Present

Houston, Texas

Parole Officer, Texas Department of Criminal Justice

• Conducted activities to monitor offender compliance with the conditions of supervision to include alcohol and drug testing.

• Performs criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.

Apr. 2019 - Feb. 2021

Houston, Texas

Customer Service, University of Houston Police Department

• Resolved customer or student complaints, managed database records, and drafted status reports on customer, student and civilian service issues.

• Maintained solid customer relationships by handling questions and concerns with speed and professionalism with students and individuals coming onto campus property. Jun. 2013 - Apr. 2019

Houston, Texas

EDUCATION

Master of Science:Business Management

• Southern New Hampshire, Manchester, New Hampshire Apr. 2023

Bachelor of Arts:Sociology

• University of Houston, Houston, Texas

Dec. 2018

Microsoft Office Typing

Communication Time management

SKILLS

Experienced Experienced

Experienced Experienced

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