Madison O’Connor

adv046@r.postjobfree.com Sioux Falls, SD C: 605-***-****

A versatile and Professional uniquely talented customer Summary service professional adept at enhancing an employer’s brand and providing creative solutions for customers. Skilled at relating to a diverse customer base and guiding them through the decision process. Experienced trainer and leader, routinely coaching and mentoring new employees on product knowledge and sales skills. Tenacious at solving problems and creating unique solutions to challenging customer issues. Tech Key * Leveraging Strengths savvy with outstanding a strong aptitude relational for learning skills to new build processes. long lasting and trusting relationships with customers while growing a loyal customer base.

*Navigating through multiple priorities and bringing organization to a sometimes chaotic and stressful work environment.

Tireless Work Ethic * Unquestionable Integrity * Adaptive to Change Professional Experience

Massage Envy, Sioux Falls, SD

Assistant Manager May 2022 – March 2023

• Customer Service Leverage outstanding interpersonal skills to establish long term positive relationships with customers in support of team goals. Provide a welcoming and engaging environment for guests upon their arrival and schedule continuing appointments that meet their individual needs.

• Training & Coaching Responsible for training new employees and facilitating continuing education for team members. Deliver a diverse level of support activities that include resolving customer issues, cleaning, and ensuring therapists have fresh linens for the treatment rooms.

• Sales Provided expert sales and service to drive revenue. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Worked with fellow sales team members to achieve group targets.

Gliks, Brookings, SD

Boutique Associate May 2021 - May 2022

• Customer Service Provided exemplary customer service through the insightful identification of customer needs and establishing trusting relationships. Tactfully created solutions to difficult customer challenges while deescalating emotional anxieties.

• Team Leadership Training & Coaching. Responsible for leading and training staff, empowering them with confidence through the building of their product knowledge and the coaching of their sales skills. Built employee schedules and collaborated with management to navigate through sick days and employee time off.

• Sales & Merchandising Designed, created, and built enticing merchandising displays that enhanced customer engagement and increased sales through the promotion of higher margin merchandise. Wilson Florist, Vermillion, SD

Florist Assistant (Seasonal employment since 2019) May 2019 - May 2021

• Inventory Management Database Management. Managed the inventory for the business, strategically planning for seasonal demands and product availability. Ordered products and oversaw incoming orders and delivery documents to ensure accuracy. Updated and maintained inventory databases.

• Training & Coaching. Coached customers and staff on the proper care and maintenance of flowers including the ideal temperature and how often water should be changed. Recognized for new and creative ideas.

• Customer Service. Praised by management team for delivering exceptional customer service through leveraging outstanding product knowledge and interpersonal skills to guide customers through purchasing decisions. Exemplary Core Competencies Customer Service

Relationship Builder

Workforce Scheduling

Managing Multiple Priorities

Strong Communicator

Training & Mentoring

Conflict Management

Sales leadership

Inventory Management

Skilled Organizer

Team Leadership

Creative Problem Solver

Database Management

Public Speaking

Strong Communicator

Associate Education of Science

Agriculture

South Dakota State University

Brookings, SD