Customer Service/Sales Rep

Shan-Jay Daley

* ******** ***** *****, ********, 1-876-***-****, ************@*****.***

PROFILE • Dynamic individual with 2 years experience helping organizations reach their full potential. Equipped with a diverse and promising skill-set.

• Proven ability to establish and maintain excellent communication and relationships with clients. Bilingual, hardworking, and a strong leader who works well under pressure, and exudes positivity.

• Experienced in managing employee and community programs, and dedicated to successfully directing business operations.

EMPLOYMENT HISTORY

Jan 2022 — Nov 2022 Customer Service Rep, Registration Specialist & Acting Supervisor, ITEL International

Kingston

• Provided superior customer service to clients by addressing all questions, concerns and all account-related issues via email

• Monitored registration, licensing, account restrictions and upgrades for new and existing Insurance Auto Auctions (IAA) members

• Served as a direct assistant to Production Supervisor, supporting all aspects of production and office management.

Nov 2019 — Oct 2020 Customer Service Agent, Employee and Human Resource Associate, Sutherland

Portmore

• Assist Amazon Warehouse Employees with any problems they were facing whether it might be time-off, pay-related issues, etc., typically anything HR is responsible for.

• Brought forth excellent customer service skills and a commitment to customer satisfaction via phone and chat

Feb 2016 Part-Time Mathematics Tutor, Self-Employed

• Working as a part-time Mathematics tutor online via Zoom, WhatsApp or Microsoft Teams and face-to-face if required

Jun 2017 — Aug 2017 Technical Assistant, Ministry of Agriculture and Fisheries Kingston Summer Internship providing technical support via filing, printing, typing, taking calls and messages. EDUCATION

Sep 2009 — Jun 2016 High School Certificate, Glenmuir High May Pen Graduated with 10 CSEC and 6 CAPE Passes

Mathematics - I, Technical Drawing - I, English - II, Geography - II, Physics - II, Chemistry - II, Caribbean History

- II, Additional Mathematics - III, Spanish - III, Biology - III, Communication Studies - IV, Physics (Unit I) - IV, Pure Mathematics (Unit I) - IV, Geometrical and Mechanical Engineering Drawing - V, Caribbean Studies - V, Physics (Unit 2) - V

Sep 2016 Bachelors, University of the West Indies, Mona Kingston Pending

SKILLS Analytical Thinking Skills

Detail Oriented

Initiative and Problem-solving

Abilities

Interpersonal Communication

Skills

Flexibility and Adaptability

Leadership and Teamwork

Effective Time Management

Creativity

REFERENCES References available upon request

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