Salesforce Administrator It Support

LE ANH HUY

PERSONAL INFORMATION

Email: aduzzu@r.postjobfree.com Phone number: 078******* Address: Da Nang GitHub: github.com/leanhhuy1996 Linkedln: linkedin.com/in/le-huy-206839171/ CAREER OBJECTIVE

My objective is to work as a network or system administrator in a company with an IT profile, where my skills, personal and professional capabilities and my ability to work in a team will be efficiently used in projects designing and developing network or software solutions. EDUCATION

DUY TAN UNIVERSITY DA NANG Sep 2016 – Sep 2020

• Major: Network Security

• GPA: 3.25

• Main course: Network Administration, Network Security, Network Design, Information Warfare, Incident Respone, Hacking Exposed, Security Architecture. SKILLLS

• Windows Server: Active Directory, GPO, Domain controller

• Standard Operating Procedure (SOP), Technical support documents

• Virtual Private Network (VPN): Sonic Wall VPN, CyberArk

• Office 365

• Troubleshooting

• Languages: Good English language skills (both written and spoken) WORKING EXPERIENCE

Technician, Services Desk HOI AN SOUTH DEVELOPMENT LTD July 2020 – Apr 2022

• Experience in IT supports in any of the following: client support, IT helpdesk, customer service, operations, hardware, networks.

• Aim to use the tools at a high level. Able to troubleshoot problems with Windows, Microsoft 365, Exchange, Azure, Office apps, and others

• Troubleshooting IT infrastructure problems – VPN access, servers, login issues, wireless networks, etc.

• Familiar with the standard and latest solutions from Microsoft, Cisco, Dell, etc.

• Monitoring system through PRTG dashboard and email alert

• Conduct security compliance audits in the Company. IT Support Technician AODIGY Apr 2022 – Now

- Responsible for operation:

• Microsoft 365 services: Exchange Online, SharePoint Online, Microsoft Teams...

• Active Directory Domain Services.

- Supporting:

• Monitor and respond quickly to incoming requests relate to IT issues

• Providing support in person, over the phone, or via remote access

• Diagnosing issues with computer software, and hardware

• Responsible for PCs/Laptops, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)

• Installing and upgrading hardware and software systems

• Writing training manuals and Working multitask

• Assist with on-boarding/off-boarding of new users

- Skill gained:

• Salesforce Administrator and Marketing Cloud

• Working on Linux OS basic knowledge

PROJECT PARTICIPATION

NEW HOI AN CITY PROJECT

• Role: System Deployment Nov 2018 to January 2019

• Technology:

Install the Alcatel Access and Distribution class Alcatel swtich lines ...

Labling device and cable connected to the device.

Support testing on demand.

Professional skills applied in work: Biomini, FingerTec, Alcatel Lucent

Device : Alcatel AP, Totolink,….

Deploy Malware Analysis by Cuckoo System

• Role: Leader

• Technology: Linux, Ubuntu, Mongo DB,…

• Document: https://drive.google.com/drive/folders/1T92r- PKXH- J3gekzpOoP6gvUB7UgUB5N?usp=sharing

Deploy Machine Learing for Malware Detection

• Role: Leader

• Technology: Python, Pycharm, Anaconda, PyQt, Module: Numpy, Win32con, Win32file,…

• Document:

https://drive.google.com/drive/folders/1srqhyq30gs_yxcTOWAoCa- yUZUCcvEUW?usp=sharing

CERTIFICATE

• Introduction to Computer Network & Telecommunications

• Requirements Engineering

• Object Oriented Programming – C++

• Web Application Security ( Information Security & Technology Series )

• Fundamentals of Computing I

• Hacking Exposed ( Information Security & Technology Series ) Link:

https://drive.google.com/drive/folders/1TqUF8jdWd9YlieSImtN4C

- B8u9aaoLdM?usp=sharing

Contact this candidate