Flight Attendant Customer Service

Professional Summary

Skills

Experience

MICHELE BAILY

**** ******** ******, *** *****, NV 89179 (H) 702-***-**** aduzzl@r.postjobfree.com Administration and Management Service Orientation

Customer and Personal Service Speaking

Monitoring Critical Thinking

Instructing Judgment and Decision Making

Kitchen Manager 08/2016 to Current

Applebees Grill & Bar – Las Vegas, NV

Assist in training for managers in training.

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Monitor employee and patron activities to ensure liquor regulations are obeyed. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.

Education

Weekly inventory for food and bar.

Knowledge of P&L.

Food cost, bar cost and labor goals.

Assistant Manager 12/2013 to 08/2016

Applebees Grill + Bar – Rexburg, ID

Same as previous employment. Moved to new state but with the same company. Insurance Agent-Call Center 07/2005 to 12/2013

USAA – Colorado Springs, CO

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers.

Answer telephone calls from potential customers who have been solicited through advertisements.

Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.

Calculate premiums and establish payment method.

Contact underwriter and submit forms to obtain binder coverage. Associate of Arts: Jun 1994

UNLV - Las Vegas, NV

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