revenue management

SHUYING JIANG

MBA, CHIA

Queens, NY ***** 347-***-**** aduzz8@r.postjobfree.com linkedin.com/in/ShuyingJiang

SUMMARY

From years of customer service to analytical work experience, I have developed the ability to excel under high-pressure and ever-changing work environments. I have a proven track record in spearheading stretch projects, as well as handling high volume workload as an analyst.

EDUCATION

Johnson & Wales University Providence, RI

M.B.A. in Hospitality (GPA 3.87 / 4.0) 12/2018

EXPERIENCE

Area Revenue Analyst New York, NY

Bridge Hotel Group, NY / NJ / CA Market 03/2020 - Present

Strategize for Marriott properties’ rates and inventories in NJ and CA markets

Analyze STR reports to provide KPI-based commentary for RevMax meetings

Support DORMs of 15 properties, such as Marriott, Hilton, IHG in NY market

Generate 30 / 60 / 90 Transient and Group forecast for operational strategy

Utilize D360 & OTAInsight to track Comp Set pricing and yielding strategy

Front Office Agent (Opening Team) New York, NY

Fairfield Inn & SpringHill Suites by Marriott Times Square South 04/2019 - 02/2020

Served and communicated with customers for a 570-room hotel property

Liaised between customers and management to resolve filed complaints

Completed cash transactions and balanced the house bank via Fosse

Verified CC authorizations and handled other forms of payment

Facilitated daily workflows and checklists to ensure efficiency

Revenue Analyst Intern New York, NY

Hotel Stanford 08/2018 - 12/2018

Analyzed daily pick-up reports to strategize pricing for a 123-room property

Maintained forecast, displacement, and transient reports for supervisor

Created FIT blackout date form and engaged in signing FIT contracts

Organized historical statistical data from all distribution channels

Conducted Industrial Reports to analyze potential opportunities

SKILLS

Marriott: Marsha, HPP, One Yield, E-Fast

Hilton: OnQ R&I, Vantage, Gro

IHG: Concerto, Opera

Certification in Hotel Industry Analytics

Microsoft Office Specialist Certification

Fluent in English, Fluent in Mandarin, Conversational in Korean

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