Walter "Walt" Tom, BS, CHP, DCSE

aduzys@r.postjobfree.com 812-***-****(Text Only)

linkedin.com/in/walttom

Summary

Over 26 years of experience in the support and creation of commercial applications and the installation and upgrade of computer networks, Windows and UNIX Servers and Desktop systems. Helpdesk & Desktop hardware specialist; strength in.troubleshooting of PCs, laptops, servers, and so ware; setting SOHO with networking & secured wireless high-speed Internet. Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Installs and repairs desktop hardware and so ware; installs/uninstalls data systems; and processes work orders for data users. Perform moves, adds, and changes of desktop computer systems, and processes work orders for data users. Provide technical support, in a formal or informal setting, to users with common hardware and so ware problems on networked desktop systems and/or Information Technology communications systems including logging, troubleshooting, testing, adjusting, resolving or referring problems to the appropriate Information Technology resource. Perform repair services on HP, Compaq, Acer, and DELL, IBM. Excellent communication and customer service skills, including listening, attention to detail, and a customer focus. Analyze and resolve problems associated with Windows server hardware and applications so ware. Diagnose and repair Windows related problems on desktop systems. Win XP to Win 7 migration

2020 Win7 to Win10 migration (+300 units @Duke Energy) A proven ability of troubleshooting source code of applications developed in a multiple of programming languages. A proven track record of successfully completing projects on-time and under budget. Supervised, instructed and evaluated the performance of teams of five to eight Comptia A+ Technicians. DELL Authorized, HP/Compaq Authorized, IBM/Lenovo Authorized Specialties: Installation and upgrade of POS, networks(LAN,WLAN). Break/fix support of Computer hardware & networks. Providing Site Surveys.

Build to Order Computers

Experience

Contract Field Technician

FieldSolutions

Walter "Walt" Tom, BS, CHP, DCSE - page 1

Apr 2007 - Present (13 years 6 months +)

Field Nation(FN) is a leader in “quality IT field sourcing” of independent technical resources that helps our clients source technicians on a nationwide basis. FN Offer cost effective, reliable outsourced technicians for both project rollout and break-fix programs. FN has a web based platform and management system with 23,000+ resources FN typically can save clients 15% - 20% on their field labor costs compared to other avenues Install kiosk, which consisted of drilling holes, deinstalling and reinstalling PC, monitor, card reader and attach network and patch cable. Communicate with Control center to start system build. Install POS cash registers and hard drive and memory in back office PC, run commands to pull data from back office to register and once new register is installed run commands to pull data from register to back office computer. Test, and run commands to purge test data. 2020.. Completed a Cat6 rewiring project at Lowe's with over 600 terminations Owner/IT Consultant

WCT Computer Systems

Apr 1983 - Present (37 years 6 months +)

Skilled IT Technician, in carpentry, plumbing and electrical! Providing phone and onsite support to clients of various experience levels using technology products. Our prices are affordable and reasonable compared to others in the market which include a 90 days warranty on all depot or onsite services performed.

Clients call and go to their home or places of business to install/upgrade/repair their PC/Network LAN, Electrical service skilled IT Technician, in carpentry, plumbing and electrical. Win 7 migration

Win 10 migration

Available for travel if necessary. Mileage and/or airfare is the client's responsibility to our company. Contract Field Technician

MSI International

Feb 2007 - Apr 2007 (3 months)

MSI Strategic Solutions specialized in the placement of contract and permanent technical, accounting and finance, and infrastructure professionals. MSI twice made the list of Inc. magazine’s 500 Fastest Growing Private Companies. I was contracted to provide POS & Server, LAN upgrade, break/fix and installation services on over a dozen local Block Buster stores in a 100 miles radius of the Terre Haute, Indiana area Install and troubleshoot Point of Sale systems, configuring terminals and work stations with network/so ware settings. Including working with DSL/Cable internet connections and wireless connections. Contract Field Engineer & Technician

Walter "Walt" Tom, BS, CHP, DCSE - page 2

The Computer Merchant

Apr 2004 - Feb 2007 (2 years 11 months)

has been providing Information Technology solution and enterprise staffing services to Fortune 1000 and mid to small sized corporations, as well as Federal, state, and local governments for over 25 years. TCML services provide the knowledge, expertise and Technologists needed to assist our clients in developing their respective technology and running their infrastructure less expensively, more efficiently and more productively.

TCML is the 23rd largest IT Staffing company in the US (including both public and private companies) Installs/uninstalls/upgrade data systems

DELL roll out of Desktops, Servers, Printers, NAS & CISCO networking equipment Warranty & Repair Technician Team Lead

Hewlett Packard Enterprise

May 2001 - Feb 2004 (2 years 10 months)

Compaq was the leading PC manufacturer when it was acquired by HP in 2002. Founded in 1982 by Rod Canion, Jim Harris and Bill Murto, one year later the company shipped 53,000 PC-compatible COMPAQ Portables, resulting in $111 million in revenues and an American business record. The Portable's success was due to its rugged construction, ability to run all PC so ware and its semi-portability (it weighed 30 pounds!). Supervised, instructed and evaluated the performance of teams of five to eight Comptia A+ Technicians Perform repair services on HP/Compaq computers, server & Laptops that were DOA straight from the manufacturing line or failed the Burn-in &Testing,or QA processes. NON-Commission Home Theater Salesperson

Best Buy

Nov 2001 - Feb 2002 (4 months)

I was part of the initial team involved in the opening of the first Best Buy Concept-5 store in central Indiana. I was the first salesperson to sell three 46" and larger Rear Projection Screen Televisions with a PSP service contract in a five hour period, in addition to selling two VCR, DVD players with PSP service contracts; achieving the honor of top salesperson of the week store-wide. Also recognized for receiving a positive customer comment for every day that I was scheduled during the 2001/2002 holiday period.

Systems Engineer & Applications Programmer

ipLicenseTracker, Inc (a.k.a. ipNetwork.com)

Jun 2000 - Feb 2001 (9 months)

Creation of a so ware application designed to manage intellectual property. Set up the web server farm and firewall for the Application Service Provider(ASP) service. Instrumental in making a smooth transition of the network into new offices located miles away. Contract Application Integration Analyst

Walter "Walt" Tom, BS, CHP, DCSE - page 3

Remy International

Jan 2000 - Apr 2000 (4 months)

has been nominated to receive a $60.2 million grant under the “American Recovery and Reinvestment Act

- Electric Drive Vehicle Battery and Component Manufacturing Initiative.” This is a matching funds grant to support U.S. manufacturing of components used to produce hybrid electric and electric vehicles. It will support Remy’s efforts to build the next generation of lower cost, higher performance electric motors and controls.

IT Consultant

Blue & Company

Jan 1999 - Dec 1999 (1 year)

Blue blends accounting with accountability and advising with advocacy to provide consulting and certified public accounting services to organizations throughout the Midwest. Since 1970, we have maintained a solid reputation for serving clients with quality business advice, consulting assistance and compliance services. From the beginning, we've believed that an independent accounting firm should provide management with suggestions and ideas that will enhance the success of the entire organization. This philosophy has worked well for us. We've become one of the largest CPA and consulting firms in the country and take pride in the Midwestern focus that lets us work side-by-side with our clients Systems Analyst

American Structurepoint, Inc.

Sep 1996 - Jan 1999 (2 years 5 months)

The mission of American Consulting Engineers, Inc. (NOW American Structurepoint, Inc.) is to provide professional, quality civil and construction engineering services. The firm is composed of dedicated professionals, inspectors, and support personnel who have the analytical skills, integrity, creativity, confidence and commitment to provide our clients with exceptional services. Constant vigilance of methodologies and quality control, assures our clients the best service available in the business Developed engineering and accounting applications & reports Performed moves, adds, and changes of desktop computer systems Diagnose and repair Win2K, WinNT, Win98 related hardware, so ware and user problems install networking cabling(Cat-5e)

Systems Engineer

REAL/ISG of Indiana (formerly COMSI of Indiana)

Sep 1994 - Sep 1996 (2 years 1 month)

Created and troubleshoot Progress-4G/L custom applications and reports. Install PC/Windows Networking, Installation, configuration of RS6000, install networking cabling(Cat-5e) Sr. Progress Consultant

Analysts International Corporation

Mar 1993 - May 1993 (3 months)

Walter "Walt" Tom, BS, CHP, DCSE - page 4

Contracted to create and troubleshoot Progress applications and reports. Senior Systems Analyst

Progressive System, Inc.

Mar 1990 - Feb 1993 (3 years)

Created in Progress a contact management application package targeted towards the Service and Manufacturing Industries.

DP Manager

National Wine & Spirits, Corp.

Feb 1988 - Sep 1989 (1 year 8 months)

Indiana is the original state of the National Wine and Spirits, Inc. family. Company roots go back to 1934 when National Liquor Company was issued Permit #7 by the Indiana Alcoholic Beverage Commission a er Prohibition ended. Headquartered in Indianapolis, the Company was set up to serve the Central Indiana region Covertly hired to replace the incumbent DP Mgr to

develop and implement an automated solution to receive and import Sales and Receivable data transmitted from remote locations via dial-up connections using handheld in-house custom programmable Telxon data entry devices by the Field Sales Representatives having a net effect of a 25% reduction in full-time Order-entry staffing and a 30% increase in order accuracy.

Managing the day-to-day operations of a four person DP/IS department consisting of three computer operators and a programmer.

Contract Systems Analyst

American Transportation Consultants

May 1987 - Dec 1987 (8 months)

Evaluation and procurement of a Unix Based Multi-user system. Creation of a Contact Manager and Dunning application for this transportation A/R collections company. Contract Business Basic Programmer/Analyst

First United Leasing

Mar 1986 - Dec 1986 (10 months)

First United Leasing Corp. offers Small Ticket leasing services and was based in North brook, Illinois I was contracted to develop business applications and reports Education

Decker School of Construction Cra s(Decker College adjunct of University of Florida) Certified, Electrician

2003 - 2003

Completed this two month excelerated Electrician Apprenticeship Certification training program with high Honors.

University of Houston

Bachelor of Science (BSc), Computer Engineering Technology Walter "Walt" Tom, BS, CHP, DCSE - page 5

1981 - 1985

Deans List(84,85), tutored over 200 college students in computer programing (from the Computer Science Dept., Business Administration Dept., College of Engineering, College of Technology) in one of the following: FORTRAN, COBAL, Basic,PL-1, Pascal,Intel-80xx Assembler The City College of New York

Electrical and Electronics Engineering

1980 - 1981

Brooklyn Technical High School

Electrical and Electronics Engineering

1977 - 1980

Licenses & Certifications

DCSE - Dell

Skills

WLAN • Computer Hardware • So ware Installation • Laptops • Hardware • Troubleshooting • Technical Support • Data Center • XP • Servers

Walter "Walt" Tom, BS, CHP, DCSE - page 6

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