Service Representative Support Specialist

TIFFANY F. MAYO (TEAH)

**** ******** ****** **********, ** 32466

Home/Cell Phone 615-***-**** Email **************@*****.*** ABOUT ME

I have recently moved here to the great state of Florida, and I am looking to find a stable career where I can learn new skills and advance within the company. I am motivated, dependable and ready to work.

WORK HISTORY

Tiktok/Bytedance Corporation, Nashville, TN / Remote Position User Support Specialist / AI shadower / Trainer

September 2021 – September 2022

● Worked remote handling User concerns / problems / technical issues

● Monitored accounts, changed passwords and personal information

● Assist users with technical issues and complaints

● Trained new hire employees via Zoom

● Monitored employee chat to assist in their work day Robert Half Staffing Agency, Nashville, TN

(User Support Specialist) Contracted with TikTok / Bytedance March 2021 – September 2021

● Work remote handling User concerns / problems / technical issues Bartender – Betty Lous Lounge, Antioch, TN

July 2013 – March 2021

● Mixologist / Cooking / Cleaning / Stocking

● Thursday & Friday night karaoke DJ

DJ/Karaoke Host – Black Sheep Karaoke, La Vergne, TN June 2008 – March 2021

● DJ Music / Host Karaoke (Weddings/Parties/Nightlife Entertainment)

● Create / post web & Printed Promotions (Flyers/Posters)

● Host parties / contests

● Manage website for myself and employers

● Set up / Tear down / Maintain all equipment

Tiffany Mayo Resume Page 1

Aetna Insurance Policy Holder Services - Rose International Temp, Franklin, TN September 2016 – January 2017

● Call Center

● Customer Service Representative - Policy Holder Services and New Business Central office associate – Brookdale Senior Living, Brentwood, TN October 2011 – March 2012

● Daily therapist visit entry in Vision

● Therapist Payroll entry / Coding in Kronos

● Verifications Insurance/ICD-9/CPT Codes

● Ran TPS Reports to reconcile daily entries

● Created / Reconciled Rehab Bill Report

● Weekly Billing compliance verification

● Updated PBL (Patient Billing Log) daily

● Sent requests for new admission numbers

● Weekly phone conference with Coordinators and RDO EDUCATION

Nashville Bartending School, Nashville, TN - 2013

Aquinas College of Business – 2000 - 2001

Bendle/Carmen-Ainsworth Adult Education – GED 1998 COMPUTER SKILLS

● Microsoft Office

● ACT™ Database and HCIS Database

● 10-key

● Kronos (payroll)

● Vision

● INSPRO

● TCS / Bytehi CRM

● Lighthouse

● Zendesk

● Over 60 WPM typing

Tiffany Mayo Resume Page 2

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