Leticia Linngren
720-***-**** *******@*****.*** Castle Rock, CO 80109
SUMMARY
Results-focused professional, proactive leader with strengths in communication and collaboration. Seeking entry level position as a Sterile processing Technician or Patient Service Representative. SKILLS
Microsoft Office
Working Collaboratively
Friendly, Positive Attitude
PPE Use
Computer Skills
Team Management
Work Ethic
Team Building
People Skills
Basic Math
Reliable and Trustworthy
Organizational Skills
MS Office
Active Listening
Conflict Resolution
Relationship Building
Problem Resolution
Customer Service
Fluent in Spanish
EXPERIENCE
Owner/Operator, Clean Sweep Cleaning Services, January 2008-July 2021 La Quinta, CA
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Devised business and marketing plans and prepared monthly financial reports. Set pricing structures according to market analytics and emerging trends. Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site. Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed sales presentations to promote product and brand benefits. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
EDUCATION AND TRAINING
High School Diploma
Coachella Valley High School, Thermal CA June 1992 LANGUAGES
Spanish:
Professional