Service Representative Customer

Leticia Linngren

720-***-**** *******@*****.*** Castle Rock, CO 80109

SUMMARY

Results-focused professional, proactive leader with strengths in communication and collaboration. Seeking entry level position as a Sterile processing Technician or Patient Service Representative. SKILLS

Microsoft Office

Working Collaboratively

Friendly, Positive Attitude

PPE Use

Computer Skills

Team Management

Work Ethic

Team Building

People Skills

Basic Math

Reliable and Trustworthy

Organizational Skills

MS Office

Active Listening

Conflict Resolution

Relationship Building

Problem Resolution

Customer Service

Fluent in Spanish

EXPERIENCE

Owner/Operator, Clean Sweep Cleaning Services, January 2008-July 2021 La Quinta, CA

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Devised business and marketing plans and prepared monthly financial reports. Set pricing structures according to market analytics and emerging trends. Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.

Trained teams on specific operations, applicable procedures and techniques for each job site. Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Managed sales presentations to promote product and brand benefits. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.

EDUCATION AND TRAINING

High School Diploma

Coachella Valley High School, Thermal CA June 1992 LANGUAGES

Spanish:

Professional

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