Steve Lumpkins

*** * ******

Pryor, OK

918-***-****

Or 918-***-****

OBJECTIVE:

To utilize my skills and aptitude, with opportunity for personal and professional growth.

EXPERIENCE

May 2022 – current CEARU Medical Resort Tulsa, OK

Did rounds, checking on residents. Took vitals, reported any new findings to nurses,

as well as daily hygiene assistance.

Oct 2021 – May 2022 JP Morgan Chase Tulsa, OK

Help Desk Supervisor

Took inbound calls from customers redeeming credit card miles,

for airlines, car rentals and different activities

Sabre trained; transferred escalated calls.

April 2021 – Oct 2021 Highlands Nursing Home Owasso, OK

Did rounds, checking on residents. Took vitals, reported any new findings to nurses,

as well as daily hygiene assistance.

Jan 2020 – Dec 2020 Sequoia Point Nursing Home Owasso, OK

Did rounds, checking on residents. Took vitals, reported any new findings to nurses,

as well as daily hygiene assistance,

Dec 2 2017 – July 2018 Department of Veteran’s Affairs, VA Medical Center Claremore, ok

PCA Personal Care Assistant

Did rounds, checking on residents. Took vitals, reported any new findings to nurses,

As well as daily hygiene assistance.

Oct 2015 – Jan 2016 Coca Cola Tulsa, OK

Customer Service Representative

Processed incoming customer calls.

Aug 2012 – 2015 Tulsa Transit Advertising Tulsa, OK

Contracted when needed to change advertising on Tulsa Transit buses

Sept 2005 – April 2012 Cox Communications Tulsa, OK

Customer Service Representative

Handles incoming customer calls with the intent of providing customer satisfaction

Works with sales representatives to provide sales support

Reviews customer inquiries; determines appropriate solutions

Handles customer claims, arranges billing adjustments

Assesses customer needs and provides information regarding alternative products or services

Processes incoming orders

Refers customer calls to other areas as appropriate

Oct 2002 – June 2004 Met Life Tulsa, OK

Customer Service Representative

Inbound customer service

Verification of claims

Analysis of benefits

Tracking payments

Aug 2001 – Oct 2002 Cingular Tulsa, OK

Consumer Sales and Service Representative

Inbound customer service

Review rate plans with consumer

Review of customer accounts, including sustaining or eliminating changes, as appropriate to corporate guidelines

Resolve issues pertaining to equipment

Nov 1999 – June 2001 Southwestern Bell Tulsa, OK

Customer Service Representative

Inbound customer service for 4-state area

Review rate plans

Sales of equipment, including DSL

Activations of new accounts

Tracking unknown calls

EDUCATION

U.S. Army

Basic training – Medical Tech

Greenville College Greenville, IL

Accounting major with emphasis in medical field.

Joplin High School Joplin, MO

General Education Courses

REFERENCES

Available upon request

Contact this candidate