Customer Service Project Coordinator
Resume:
Jennifer Gardinier
Ellington, CT 06029
**************@*****.***
Skills:
Professional and dedicated individual with Twenty-Five years of experience in customer service.
Seventeen years of experience as an office administrator/receptionist.
Thirteen years in Telecommunication.
Skilled in client relations as well as ability to represent the needs and goals within the organization to ensure quality.
Responsible for all client communications including conflict resolutions.
Computer knowledge and technical competence.
Proficient in database searches via the internet.
Possess excellent organizational skills.
Ability to coordinate the timely completion of numerous ongoing projects.
Important level of initiative and works well in a team environment.
Excellent writing and communication skills.
Microsoft word, Microsoft windows, Microsoft office, excel, outlook, adobe acrobat, Office 365, and Teams.
Experience:
Tilson Technology Management (10/2022 – Present)
Operational Support Coordinator, Portland ME
Generate, manage, and drive operational workflows for high level.
Organize & lead online meetings to drive results.
Agility to modify and evolve processes based on peer feedback to help support operational goals and growth.
Assist Operational teams with training the workforce in new process, refresher courses and enhancements to enforce company guidelines and best practices.
Work with operations and project control peers monitor the financial health of projects and programs.
Support various shareholders with operational, contractual, and financial questions to drive accurate results.
Ability to develop a working understanding of several departments to better support the operational teams.
Tilson Technology Management (09/2020 – 10/2022)
Project controls, Small Cell & Wireless PreCX, Portland ME
Filling out job request with all information needed for accounting to set up a new job:
oCustomer data, all site information, and job budgets: revenue and cost.
Customer purchase order requests:
oEntering the actual or forecast dates.
oUpdating the finance fields in Sitetracker that are needed to request a POR.
Customer Purchase Orders Receipts:
oMonitor the PO receipts to ensure we have received POs for all outstanding POR’s.
Customer invoice requests:
oPrepare the invoice request and send to accounting for issuance.
oUpon receiving the invoices issued from accounting, review, and upload invoices to the client portal.
oEnter the invoice number Tilson’s system.
Vendor Purchase Orders:
oEnsure that vendor is set up in the system.
oEnsure Subcontractors have been onboarded before they performed any work for Tilson.
Prepare a POR for a vendor, subcontractor, supplier, etc.
Assist PMs with financial information related to their projects. Monitor/review accuracy of data: values, dates, codes, etc.
WIP preparation and reporting. Revenue and margin analysis, accuracy of revenue recognition.
Assisted in other Project Control tasks.
Tilson Technology Management (09/2018 – 09/2020)
Project Admin, Small Cell & Wireless PreCX, Portland ME
Update forecast and actual dates in specialized databases.
Track and update POR’s, PO’s and invoices.
Update site information into specialized databases.
Upload documents to specialized databases.
Create and modify documents.
Run biweekly status meetings.
Train new employees on how to use databases.
Identifying project milestones and developing project timelines.
Structure Consulting Group (3/2015 – 09/2018)
Real Estate Admin, Wallingford CT
Make sure all site information is accurate to enter into company wide database and disperse to management.
Monitor and track progress for Small Cells, Antmo’s and New Builds.
Create, update and keep track of multiple spreadsheets.
Upload documents to specialized databases.
Attend monthly/weekly meeting.
Generating Check requests.
Evaluate leases for commencement language.
Review documents so they can be handed off to construction.
Works with all teams to facilitate completion of cell sites.
General department responsibilities.
D&A Construction (10/2013 – 03/2015)
Closeout Coordinator, Branford CT
Update client databases.
Upload documents to client document database.
Assist with general department responsibilities.
Keep track of all employee time sheets.
Managed Deliverables from vendors.
Work with field staff to procure required close out documentation.
Inspect all site photographs to ensure client guidelines and quality is followed.
Building Permit Transfers.
Final Inspections.
SAI Communications (01/11 – 10/2013)
Project Coordinator for New Site Build & LTE, Rocky Hill, CT
Maintain site status tracker.
Update client databases.
Request & obtain site compliance documentation.
Complete site acquisition document closeout.
Upload documents to client document database.
Request title reports.
Assist with general department responsibilities.
Invoice approvals.
Generating purchase orders.
References furnished upon request.
Contact this candidate