Post Job Free

Resume

Sign in

General Manager Customer Service

Location:
Miami, FL
Posted:
January 28, 2023

Contact this candidate

Resume:

**** **** ***. ***, *** Harbor Islands, Florida **154 C: 786-***-**** E:aduzsb@r.postjobfree.com

Career Focus

To obtain a position where I can utilize my leadership abilities and knowledge of the hospitality industry to develop sales and customer satisfaction

Professional Experience:

12/15/2017/ Present

Brokers LLC

Aventura, FL

Real Estate Agent:

Close 46 transaction 2021.

Close Transactions from clients out of the country, out of state and local.

2021 Top producer.

Member Association of Realtor

Coach class to new members.

3/17/2017/ 10/19/2017 Grazianos Coral Gables, FL

General Manager: Annual Sales Volume $ 5.6 Million

Top store in sales in the Company

P/L Inventories, variances and accountabilities

Schedule Managers and Employees to our budget to maximized productivity

Invoices making sure all bills were received scan to cooperate

Payroll making sure all employees got paid checking clock in and out and submit to corporate

Hire, Training and Terminate Employees, evaluating staff support addition training

Food quality, Execution make sure ticket times food presentation following recipes

Setting up Specials working with butchers and cooks determine what food needed to sale

Staff Meeting with Employees to set up the tone clear on expectations going over deployment

9/2016 – 2/2017 Gate Gourmet Miami International Airport, FL

General Manager:

In charge of seven Airlines

Managers and staff schedule to maximize productivity

Train and develop employees high standards clear on expectations

Planning with staff flight orders and delivery deployment best results

Budget Meeting every week discussing operations, labor and sales for accountability

Sample food with all airlines going over presentation, quality and taste

Daily meeting with staff going over stations to increase performance

Going over the food with chef changing menus

Daily inspection of the operation to improve day to day operations

12/2014 – 8/2016 PEI WEI Pembroke Pines, FL

General Manager Annual Sales Volume: $2.1 million

Hired as GM 12/2014 for the Pembroke Pines, FL unit.

Assisted and provided training for the Aventura, FL unit and 3 more units in the Miami area to improve and train the units for enhanced performance

Food and Labor costs met and/or exceeded the company expectations

February 2016 selected as top GM of the district for performance and customer service review

2015 Awarded Top 5 in lowest turnover in the district

2015 Awarded for performance. 1st in district and 7th in the nation

Hired staff and trained them for increased performance and improved customer service

(Reason for looking: Seeking a better opportunity for growth, excited to be a part of an innovative concept, new opening)

10/2013-12/2014 Applebee’s Hialeah, FL

Assistant General Manager Annual Sales Volume: $5 Million

Hired as AGM with promise of a GM promotion. With only 5 franchise units no opportunity came about for GM

Functioned as GM many of the days as he was away.

Hired, trained the staff. Provided weekly scheduling and P & L reports

Store was top store in the region for sales and profit.

Store was top store in the region for sales and profit.

Increased sales 4% through improved planning, scheduling and training

(Reason for leaving: Desired better opportunity and no foreseeable advancement to GM)

06/2011-09/2013 Giraffas Brazilian Kitchen Miami, FL

General Manager Annual Sales Volume: $3 Million

Hired as General Manager 06/2011 to open this new concept of Brazilian Steak House

Launched the new unit and then managed 2 units for the company

Responsible for all hiring, training, and P&L

Store was recognized for being one of the top stores in the company for sales and profit, both in US & Brazil

(Reason for leaving: No benefits, no bonuses. Applebee’s recruited as AGM with potential of GM)

05/2005-06/2011 Starbuck’s Aventura, FL

General Manager Annual Sales Volume: $2.0 Million

Hired as General Manager 05/2005

Responsible for all hiring, training, and P&L

Store was recognized for being one of the top stores in the company for sales and profit

(Reason for leaving: better opportunity, liked the restaurant segment more than the barista segment)

Additional Work History:

02/2004-03/2005 Applebee’s Doral, FL

Assistant General Manager Annual Sales Volume $3 million

04/1994-01/2004 TGI Friday’s Miami, FL

Kitchen Manager Annual Sales Volume $5 million

Education:

Union High School Union City, NJ Diploma 1986



Contact this candidate