Customer Service Payroll Assistant

Julie Coleman

**s **** w, Provo, Utah, 846-***-****, US • 385-***-**** • ***************@*****.***

Working in difficult conditions is not a problem for me, and are well-versed in customers service needs. Established positive rapport with customers and by actively engaging in conversation and asking open-ended questions. Motivated individual.

Flexible

Analyze and reviewed financial statements and credit reports. Customer Solutions Specialist with over 17 years of experience interacting with clients to ensure the best possible service delivery. Customer-focused and high-energy team member with experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management.

Work well on my own or with others.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Customer service is a priority.

Conflict and dispute resolution

Tax preparation

Multi-Task Management

Time management skills

Customer service

Organization

Client-focused

Weekly Payroll

Customer satisfaction

Creative problem solving

Customer needs assessment

Sales

Accounts payable/receivable

High School - 1995

Provo High School - Provo, UT

Benefit Advocate - August, 2018 to May, 2022

GoHealth - Lindon, UT

Solved customers issues with medicare benefits, improved operations, and provided excellent customer service. Assisted benefit advisors by answering phones, responding to guest inquiries, about medicare benefits

Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.

Answered back to back calls to help customers with their questions and concerns.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Payroll Assistant - February, 2015 to August, 2018 Sykes Enterprises Inc. - Orem, UT

Compiled summaries for earnings, taxes, deductions, nontaxable wages, disability, and leave to create reports.

Kept track of tax liens, child support, and other wage garnishments and applied them to paychecks.

Used intuit soft ware to enter information from customer calls and onsite service visits into the company's system.

Was prompt and knowledgeable in my responses to employee questions and requests for information.

Updated the employee's tax status as well as withholding information.

Maintained employee trust and protected payroll operations by keeping information confidential.

Resolved any issues and answered employee questions about the intuit system.

assisted helped upset costumers.

Psych Technician - July, 1999 to February, 2015

Utah State Hospital - Provo, UT

Intervened, including with clients who wanted to leave against medical advice (AMA) when necessary.

Copied, logged, and scanned supporting documents before filing everything in the client's files.

Kept track of each patient on a daily basis.

Help customer with there daily hygiene needs.

Make sure patients were not aggressive.

If patients were aggressive my job to help calm them. If they couldn't be calmed it was my job to restrain them. Give patients time for physical activities.

Document patients activities for the days.

Document patients behaviors and report to administration. As well as the doctors and social workers.

Collaborated with medical and paramedical professionals to provide relevant information and develop and implement treatment plans for the patients.

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