Experience Specialist Customer Service

Heaven Ma

Experience

Petco

May **** - September 2022

Pet Groomer / Stylist

● Completed grooming care for dogs (bathing, nail, ears, tooth, and more)

● Cleaned pet kennels, bathing room, and laundry

● Accounted that pets are safe and health

● Delivered Exceptional Customer service with pet parents/owners Best Buy

October 2021 - May 2022

Customer Experience Specialist (Advisor)

● Delivered world class customer experience through relationship building

● Achieved profitable growth to meet team and individual goals

● Maintained and merchandised for department readiness Echoes of Nature

June 2021 - May 2022

Exotic Animal/Wildlife Educational Instructor

● Cared for wide variety of exotic animals such as snakes, reptiles, birds, and more

● Cleaned and Maintained animal enclosures

● Completed animal feeds

● Went on education program demonstrations to teach about animal lifestyle, fun-facts, habitat, and more

Naval CYP - Annapolis

June 2020 - June 2021

Child & Youth Program Assistant

● Fostered an inclusive, positive classroom learning environment including stimulating events

● Helped clean the center and encouraged the children to follow safety/health regulations

● Worked as a team with fellow assistants and teachers Penn State Creamery

Aug 2019 – December 2020

Commissary Worker

● ServSafe certified food handler; follows mandated protocols for safe handling of food products

2225 Ashley River Rd

Apt#253

Charleston, SC 29414

(214) 226- 2422

**********@*****.***

linkedin.com/in/heaven-

ma-275151213

Certificates

● Pet Care/ Sitting

● Dog Grooming

● Animal Reiki

● First Aid

Qualification

● CPR Certified

● Instroductory

Dog Training

● Pet Nutrition

● Business

● Customer Service

● Monitor food inventory and prepares new items as needed; maintains appropriate stock levels

● Assists creamery director with maintenance tasks, such as restocking shelves and routine cleaning

Chincoteague Bay Field Station

June 2017 – August 2017

Intern

● Developed readiness skills with children 3 to 15 years old

● Led program participants through a multitude of indoor/outdoor location changes

● Developed fun games and learning activities promoting knowledge of outdoor environment

● Apprised parents and guardians with their student’s progress within the program

Education

Penn State University - State College, PA

● Third Year Student towards degree in Veterinary

Science

New Skills Academy

● Received animal Certificates and training

Skills

● Animal Care

● Communication

● People

● Leadership

● Collaborator

● Problem Solving

References

[Available upon request.]

Contact this candidate