Damilare Daniel

Houston, TX

aduzp3@r.postjobfree.com

+1-346-***-****

Authorised to work in the US for any employer

Work Experience

Customer Support Asst Unit Manager

Cognizant Technology/ Mphasis - Houston, TX

December 2021 to January 2023

Complete Queue Tickets, Incidents and request services daily through Service now Timely and effective resolution to end - user issues relating to Hardware upgrades and other applications (IOS, Windows), Equipment upgrades or replacement Help new hire set up devices and Ship out devices to new and old users manage inventory and create spreadsheets using Microsoft excel of every incoming and outgoing equipment. Managing and Maintaining Inventory Records using Agile.net and Ivanti Responsible for Monitoring Assets and Spending for the Optimization of Clients Inventory

Remediation of Used Equipment

Maintain Database queries and Various Technical Administration tasks Provide Help with creating and closing Tickets issued Through Service now Maintain High level of customer service

Project Specialist

EMSAR - Houston, TX

July 2019 to December 2020

Provides analytical and specialized technical support to the biomedical department. Responsible for specific moderately complex, project-oriented assignments which includes leading, coordinating and completing projects.

Provides consistent quality Equipment service and repairs. Electronic Assembler

CSAT SOLUTIONS - Houston, TX

April 2019 to September 2019

Perform vmi on a unit before it's sent to other stations. Discharge of battery to determine if the customer unit is safe to travel to the removal station. Remove the customer unit after determining if the unit is safe for the next process, clean the unit before Installing new battery.

Testing and performing VMI to make sure customer unit have gone through proper stations before been sent out to the customers

SV3/SV4 Hardware Engineer

Insight Global LLC - Houston

January 2018 to April 2019

Manage assembling and configuration of network components and related services

Perform troubleshoot on computer communication systems to identify internetwork operation source

Installation of a new server and wiping off data on the Old server

Provide support to network printers, software and hardware and provide adequate training to internal-client to operate various systems and printers

Manage and ensure all computer systems and network components work systematically and efficiently

LTE Integrator / Field Technician

Ericsson, Sprint,Samsung - San Diego, CA May

2016 to December 2018

Commissioning, integration and testing of Ericsson RBS 6601.

Worked on 1st, 2nd, 3rd, and 4th and 5th carrier configuration.

IC WLL Installation and Integration

NEA testing, PSAP call testing, Volta testing and Live E911 call testing

3C, 4C, 5C Integration with XMU Add and IDL2 Solution

Dual DUS Reconfiguration with XMU1/XMU2 add, Baseband and IDL1/IDL2

Logging with the NIC for support and logging in and out with NOC before leaving the site

Performing Service Assurance work on all radio and DU's

Able to follow detailed MOP's to install new cities

Coordinated with Ran Support to finalize connectivity

Implemented Process Improvements to manage flow for traffic and fibres

Managed repair Documentation while troubleshooting for alarms

Discovered and resolved issues that affects projects outcomes LTE Integrator

AT&T - Tampa, FL

June 2015 to January 2016

Commissioning, integration and testing of Alcatel NodeB and eNodeB equipment family. Worked on 1st, 2nd, 3rd, and 4th carrier integration, sectorization and troubleshooting

ATM to Ethernet Migration.

Swapping of Huawei 3G to Alcatel 3G NodeB.

Responsible for E2E technical management of the deployment teams and subcontractors.

Perform interface with customer for all deployment activities, regular meetings to monitor progress-and solve potential issues and provide regular customer reporting

(progress, schedule, quality and variance).

Education

Associate in Computer Science

Wharton County Junior College

May 2018

Skills

• Maintenance

• Asset Management

• Network Support

• Project Coordination

• Networking

• Hardware

• 4G/LTE

• Operating Systems

• Microsoft Office

• Microsoft Windows

• Troubleshooting

• 3G

• Assembly Experience

• Ethernet

• iOS

• VPN

• Active Directory

Certifications and Licenses

Driver's License

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