Service Representative Customer

SUMMARY OF QUALIFICATIONS

Ten years’ experience working in the Delivery/Customer Service industry. Meticulous worker; attentive to quality and detail. Able and willing to assist co-workers, supervisors, and clients in a cooperative manner. Committed to providing total quality work. Dependable employee with common sense and a variety of skills. Work well under pressure to meet deadlines.

SKILLS / AREAS OF EXPERTISE

Adaptability Skills

Communication Skills

Attention to Detail

Multitasking

Active Listening

Problem Solving

Dependability

Time Management

Leadership

PROFESSIONAL EXPERIENCE

Senior Service Representative

Lincare

Salisbury, MD

08/2010 – 12/2022

Trained and supervised three to five employees.

Received the Employee of the Quarter Award for the first quarter in 2022.

Ordered, received, and maintained equipment worth up to $10,000.

Trained patients and their family members on therapies and equipment prescribed by their physicians.

Used my skills to make a difference in the growth of an organization and the quality of care they offer the patients.

Delivered medical equipment and supplies to customers in a safe, courteous, and timely manner.

Instructed patients on the safe and appropriate use of medical equipment.

Follow patient orientation checklists during delivery and training of new patients.

Adhered to assigned routes and time schedules.

Abided by all transportation laws and maintain a safe driving record.

Inspected delivery vehicle and ensure the safety of the loading and unloading process.

Established and maintained outstanding relations with customers and internal team members.

Maintained cleanliness and organization of delivery vehicle and warehouse, adhering to all FDA protocols.

Worked on-call during evening and weekend hours to address any patient medical emergencies.

EDUCATION / CERTIFICATIONS

High School Diploma

Wicomico High School

Salisbury, MD

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