Service Representative Customer
Resume:
Quiana Collins
Customer Service Representative
**** ******* ** ********* *******, OH 44118
*************@***.***
OBJECTIVE
Over 10 years’ experience with handling consumers. Great customer service, as well as paying attention to detail. Hoping to utilize skills in a customer service position.
EDUCATION —
EXPERIENCE
Ohio Christian University, Circleville, Ohio
10/07/2016 – 11/15/2019
G.P.A. - 3.85
Liberty Steel
5/01/2022- Current
Machine Operator
Loaded big spoolers of wire onto machine
Trained wire on smaller reels by sticking wire across
Experience with tow motor
Ability to lift 50 pounds
S&P Data/ ADT Security Services
4/26/2021- 4/22/2022
Customer Service/Sales Representative
Answered inbound calls assisting consumers with upgrades or add-ons
Upselling techniques
Self Employed
Health Care Provider
4/25/2019 - 12/27/2020
Assisted Father who passed on 12/27/2020
Ohio Christian University
10/07/2016 – 02/15/2019
Collections Team Leader / Prompt Recovery Service
06/04/2005 – 09/24/2015
Exceptional skip tracing ability. Special talent in locating debtors. Negotiated payment in full as well as other payment arrangements which included; settlements, payment plans, or made legal arrangements for suit. Received employee of the month on several occasions.
Outsourcing Sales Representative • Dial America Marketing
6/10/2000 – 06/01/2005
Contacted customers in hopes of getting donations for March of Dimes and Leukemia. Also sold various products for different consumers.
KEY SKILLS —
Teamwork
Speed
Integrity
Prioritization skills
Flexibility
Learning Skill
P L A N N I N G
To obtain a degree in Pastoral Ministry with hopes of furthering my education by obtaining adegree in Chemical Dependency Counseling as well as social work.
LEADERSHIP
Promoted to Team Leader at Prompt Recovery
REFERENCES
Assistant Commissioner of the
City of Cleveland Toi Porch 216-***-****
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