Customer Service Unarmed Security
Resume:
Penny Dunford
Unarmed security/ screener/ pre registration Harrell Group security solutions
Erwin, TN 37650
***.*********@*****.***
Screen all visitors who enter building. Make sure my location is secure. Monitor all levels of the Surgery Tower.
Know where everyone entering is going.
Ask any people who are breaking rules to leave.
Alert armed security of any security breaches.
And pre register patients for surgery.
Authorized to work in the US for any employer
Work Experience
Inspector/Quality Control
NN Ball and Roller - Erwin, TN
January 2009 to January 2015
Inspected rollers. Packed them and got them ready to ship. Used gauges to separate quality of rollers. Loaded and unloaded polishing machines.
Customer Service and Sales Representative
Farm Bureau Ins. - Erwin, TN
January 2007 to May 2011
Responsibilities
As a customer service rep you come in contact with many different people. It was very important to show each person respect in whatever way you needed to to help them. I took payments, answered the phone, did a large amount of filing, faxed auto changes to banks, made deposits, and very much enjoyed getting to know customers.
Accomplishments
As a customer service rep I was able to meet many new people. I also became the TRH rep for Farm Bureau health Ins. and got involved with Relay for Life. This was a wonderful project the people in our office worked very hard at.
Skills Used
computer, fax, phone, a very professional attitude, and a love to help people. Education
high school
unicoi county high - Erwin, TN
1984 to 1987
Skills
• Preschool experience
• Quality Control
• Quality Inspection (6 years)
• Problem-solving (10+ years)
• Experience with Children
• Early childhood education
• Front desk (8 years)
• Customer service (8 years)
Languages
• English - Expert
Certifications and Licenses
Guard Card
Driver's License
Assessments
Verbal communication — Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Cleaner fit — Highly Proficient
December 2022
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Highly Proficient
December 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
Workplace safety — Highly Proficient
December 2022
Using safe practices at work
Full results: Highly Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Proficient
December 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate