Customer Service Inbound
Resume:
Shannaneal (shanna) Garvey
Grants Pass, OR ****6
*********@*****.***
Professional Summary
Successful Remote Worker with experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level E Support Customer Representitve position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take added responsibilities to meet team goals.
Skills
Customer Relations
Coordinating Repairs
Cataloging
Issue and Complaint Resolution
Financial Transactions
Process Transactions
Sales and Upselling
Order and Refund Processing
Policy and Procedure Adherence
Project Requirements
Telephone Reception
Understanding Customer Needs
Scripted Responses
Investigate Claims
Customer Data Confidentiality
Membership Inquiries and Renewals
Communications Support
Merchandise Orders and Exchanges
Online Systems
Data Communications
Problem Resolution
Microsoft Office
Inbound Customer Service
Business Opportunities Support
Work History
November 2022 - January 2023
Harry And David - 925 Laurel Grants Pass Or 97526
E Supprt Customer Care Representitive
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Resolved concerns with products or services to help with retention and drive sales.
Coordinated timely responses to online customer communication and researched complex issues.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
January 2016 - January 2021
Self - Grants Pass, OR
Self Employed Housekeeper
Restocked room supplies such as facial tissues for personal touch with every job.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas. When needed.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
December 2005 - May 2009
Kingsland Lounge - Ocala Florida
Bartender
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
June 1994
Chino High School Chino, CA
Ged Basic
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