Shannaneal (shanna) Garvey

Grants Pass, OR ****6

541-***-****

aduzgd@r.postjobfree.com

Professional Summary

Successful Remote Worker with experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level E Support Customer Representitve position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take added responsibilities to meet team goals.

Skills

Customer Relations

Coordinating Repairs

Cataloging

Issue and Complaint Resolution

Financial Transactions

Process Transactions

Sales and Upselling

Order and Refund Processing

Policy and Procedure Adherence

Project Requirements

Telephone Reception

Understanding Customer Needs

Scripted Responses

Investigate Claims

Customer Data Confidentiality

Membership Inquiries and Renewals

Communications Support

Merchandise Orders and Exchanges

Online Systems

Data Communications

Problem Resolution

Microsoft Office

Inbound Customer Service

Business Opportunities Support

Work History

November 2022 - January 2023

Harry And David - 925 Laurel Grants Pass Or 97526

E Supprt Customer Care Representitive

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer needs through competent customer service and prompt problem-solving.

Assisted call-in customers with questions and orders.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Resolved concerns with products or services to help with retention and drive sales.

Coordinated timely responses to online customer communication and researched complex issues.

Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

January 2016 - January 2021

Self - Grants Pass, OR

Self Employed Housekeeper

Restocked room supplies such as facial tissues for personal touch with every job.

Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas. When needed.

Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Disposed of trash and recyclables each day to avoid waste buildup.

Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

December 2005 - May 2009

Kingsland Lounge - Ocala Florida

Bartender

Kept bar presentable and well-stocked to meet customer needs.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

June 1994

Chino High School Chino, CA

Ged Basic

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