Material Handler Service Representative
Resume:
Greshawn Wadley
Sacramento, CA, *****, US
***********@*****.***
Work Experience
**/**/**** - **/**/2021
Safelite Auto, Customer Service Representative
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
02/01/2021 - 10/01/2021
Broadridge Financial Solutions, Inc., Material Handler
(Transportation and Material Moving)
Use computers for various applications, such as database management or word processing.
Order and dispense supplies.
Make copies of correspondence or other printed material. Manage projects or contribute to committee or team work. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Prepare and mail checks.
Mail newsletters, promotional material, or other information. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
10/01/2021 - 02/01/2022
Kohl's Corporation, Retail Representative
Create merchandise display areas throughout the store Assist in back stocking of excessive freight
Assist and support retail managers and team members in running the retail store
Accept payments for merchandise according to established procedures
Keeping the store neat & organized, setting up the department displays
Helped the costumer with any needs
04/01/2022 - PRESENT
CVS Health Corporation, Cashier
Execute weekly promotional items and seasonal displays according to merchandising guidelines
Acting as an assistant for Store Manager in various areas of expertise
Managed and supervised on-duty employees and handled customers' issues . Managed product inventories and oversaw daily sales reports and procedures . Managed all cash and security functions
Assisting customers with purchases, training new employees and management
Managed 10-20 employees during shift, developed staff to have the expertise and p
Lead others and work effectively with store crews and supervisors, directing timely completion of operational projects in a timely manner
Upheld high customer satisfaction requirements
Follow pricing guidelines accordingly as per daily schedule Education
2021
Burbank High School, High School in General Studies
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