Transportation Associate Service Representative

TARYAN WILLIAMS

*** ***** ****** *** ** Brooklyn, NY 11231 • Cell 804-***-****

Email • **************@*****.***

Passionate customer service representative and bus transportation associate with 10+ years of expert qualifications, who would like to better serve the community with exceptional skills.

EXPERIENCE

MAY 2016 - SEPTEMBER 2021

BUS MATRON, JOFAZ TRANSPORTATION INC

• Directed passengers on and off a bus

Supervised conduct while a bus is in motion

Operated wheelchair lifts

Assisted with special needs clients

Evacuated riders in case of an emergency

APRIL 2015 - OCTOBER 2015

PEP OFFICER, NYC DEPARTMENT OF PARKS AND RECREATION

Ensured the safety of patrons

Checked identitication of persons entering the premises

Provided crowd control and assistance for large scale events, parades, and concerts

MAY 2009-FEBUARY 2014

CUSTOMER SERVICE REPRESENTATIVE, GLOBAL CONTACT SERVICES, LIC

Answered and transferred calls to the appropriate department

Provided customers with accurate information regarding products and services

Accurately entered reservations into the database

Identified, researched, and professionally resolved customer complaints and inquires while simultaneously utilizing the computer

Located Access-A-Ride vehicles, maintained two-way communication; contacted emergency services when appropriate

Completed all paperwork for transferred passengers, vehicle breakdowns, incidents, and accidents

FEBUARY 2006-JANUARY 2009

DISPATCHER, FIRST TRANSIT, LIC

Recorded and maintained customer files

Ensured timely and efficient movement of Access-A-Ride vehicles according to

reservations

Answered phone and responded to customer requests

Communicated with drivers regarding updated information and

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