Reema Raghava
********@*****.***
Professional Summary:
• Over 8 years of work experience in IT strategic planning and development, project management, policy development, application and infrastructure support, configuration, and release management in a 24x7 environment with a background of 12 years development experience in Object Oriented Design, Modeling, Programming and Testing in Java, J2EE, XML and Relational Database
• Expertise in Object Oriented Programming using Java and J2EE related technologies
• Strong analytical skills with ability to quickly understand client’s business needs and assess impact during requirement/design phase, thus proactively discovering any pitfalls.
• Strong debugging and problem solving skills
• Research-oriented, motivated, proactive, self-starter with strong technical, analytical and interpersonal skills
• Extensive experience working in a team-oriented, collaborative environment Technical Skills:
Programming
Languages
JAVA, J2EE, XML, SQL, PL/SQL, Unix Shell Script.
Web/XML
Technologies
HTML, DHTML, CSS, JavaScript, AJAX, Servlets, JSP, XML, XSLT, XPATH, DTD, XSD
Frameworks EJB 2.0/3.0 (Stateless Session Beans, CMP, BMP, MDB), Hibernate 3.0, Spring 2.0, Struts 1.2, iBatis, MVC, Rest API. DC/OS, Kubernetes Tools & Utilities Nagios, 24x7 monitoring, Eclipse, Editplus, Notepad++, Textpad, Filezilla, WinSCP, Toad, BeyondCompare, SoapUI, HermesJMS, JIRA, HP Quality Center, Filezilla, ElasticSearch, Kibana, Azure AI Application/Web
Servers
BEA Web logic, IBM Web Sphere, JBoss, Tomcat
DBMS Oracle 8i/9i/10g/11g, MySql 5.1, MS SQL Server 2008, MS Access, IBM DB2 UDB 6.1/7.1, PostgreSQL 9.x, 11x, MongoDB 3.x
CI/CD Git, Jenkins, Octopus, Microsoft VSS, WinCVS, Tortoise SVN Design Patterns Singleton, Session Facade, Factory, Service Locator, Value List Handler, Transfer Object, Front Controller, DAO, Iterator.
Operating Systems Windows 9x/2000/XP, Linux(RedHat, CentOS, Ubuntu), UNIX Cloud Technologies Azure, AWS
Professional Work Experience:
Alpha Fintech by PPRO/Alpha Payments Cloud
Fort Myers FL/Naples FL Oct ‘15 – till date
Progressed from a Technical Project Manager to Head of IT Operations As Head of IT Operations I am responsible for overseeing our IT Operations department, including, IT Help Desk, and System Application support to ensure that all IT activities are aligned with the objectives of the organization. I plan, coordinate, and direct all operational activities of IT, as well as provide direction and support for IT solutions that enhance critical organizational services and operations for internal and external users.
Responsibilities:
• Provide strong vision, strategy, and direction for IT based on a thorough understanding of the organization's goals and objectives
• Develop and manage IT team to ensure operations plans, policies, procedures, and transition/migration plans are developed, maintained, and consistently followed
• Proactively maintain and communicate relevant technology information to leaders and stakeholders including project updates, planned system changes, and service desk request status
• Ensure staff receive appropriate training to effectively use supported technology
• Insure proper functionality and implementation of technology systems/processes
• Demonstrate understanding of application architecture and all system integration interfaces
• Ensure that any deployment processes are fully documented and compliant with all operational requirements for the application/system including release management of all environments.
• Ensure that operational and systems documentation are updated to include system maintenance/update changes
• Ensure that system maintenance/updates adhere to security standards
• Ensure compliance with established laws/regulations/requirements that apply to IT
• Ensure all SLA are enforced, and communication back to the client.
• Manage Help Desk response back to client
• Manage PIR process associated with all IT incidents
• Maintain a solid understanding and technical knowledge of the current software applications used to operate the organization, network and PC operating systems, hardware, protocols, and standards
• Provide IT project management oversight whether a project is internally staffed or managed via third party, and ensure the projects are delivered within scope, timeline, and budget constraints
• Work closely with internal and external customers to understand their needs and to translate these into technology solutions that are then incorporated into technology project plans
• Oversee the monitoring, maintenance, upgrade, and support of IT Operations systems, servers, IT Operations applications, networks, and the service desk
• Develop internal metrics to measure the performance and availability of the network, servers, and system applications and to make all necessary improvements to ensure the organization’s needs are being met
• Develop and test disaster recovery, business continuity, and cyber security plans utilizing the Infrastructure team
• Manage migrations for multiple on premise applications to Cloud (Azure)
• Manage migration of microservices from DC/OS framework(Mesos) to Kubernetes Environment: Jenkins, Octopus, JIRA, Confluence, 24x7 monitoring, Nagios, AppDynamics, Postgres, Microsoft Azure, Kubernetes
Trident Consulting Inc.
San Francisco, CA Apr ‘13 – Oct ‘15
Software Development Engineer / Technical Project Manager As consultant at Gap, I was working on platform simplification project responsible for Java application migration from WAS application server to Tomcat/JBoss application servers. Responsibilities:
• Perform manual review and remediation of code to fix the incompatibilities to migrate the code to Tomcat or JBoss.
• Work with application teams to gather details on program running in Production and environment configuration
• Migrate the deployment and run time configurations
• Build, deployment and unit testing the migrated programs
• Perform or support functional, system or integration testing for the migrated programs
• Document the migrated programs and provide knowledge transfer to application teams
• Support Acceptance testing and production cut-over for the migrated programs Environment: Java 1.6/1.7, Tomcat 6/7, Jenkins, Oracle 10g/11g, Eclipse Juno, Tortoise SVN, Chef, Gradle, Ant, Hermes JMS, DB Visualizer, WinSCP, JIRA, HP Quality Center
• Chetu Inc. Jan ‘12 – Apr ’13 as Technical Project Manager
• Infosys Technologies Ltd Nov ’07 – Dec ’11 as Technical Lead
• Syntel Inc Jan ’03 – Oct ’07 as Project Lead
Educational Qualification:
• MCA from SNDT Women’s University, Mumbai in 2003
• B.Sc. (Hons) Statistics from Delhi University in 2000 Professional Certification:
• AI-900: Microsoft Azure AI Fundamentals - Jan 2023
• Sun Certified Programmer for the Java 2 Platform (SCJP), Std Ed 1.4 - 2008
• IBM Certified Specialist in DB2 UDB V6.1/V7.1 User – 2002
• Oracle 8i with Visual Basic 6.0 certification from Boston Education and Software Technology Ltd - 2002
• Honors Diploma in Network-Centered Computing from NIIT – 1999 Achievements:
§ Bravo! (On the spot award) Q2-FY-11 CROWN - Retail Award for Excellence from Infosys
§ Kraft eXtreme Project Delivery Award for extraordinary efforts towards completion of the Kraft Foods Data Center Migration Project – 2009
§ Wells Fargo significant contribution award in recognition of Outstanding Performance in Wells Fargo Wholesale AES Project – Dec 2006
§ Syntel Star Team Award for outstanding demonstration of the Syntel value SMART – Q3 2006
§ Syntel Outstanding Performance Award for excellent contribution - Dec 2003