Service Representative Document Processor

Shonda Steward

Experienced Member Service Rep.

Nashville, TN 37207

**********@*****.***

+1-615-***-****

Authorized to work in the US for any employer

Work Experience

Processor

Goodwill Industries - Nashville, TN

February 2020 to Present

• Clean home good items

• Price items according to value

• Place items on sales floor for resale

• Production time 100 per 45 min.

• Hang, price and organize clothing

Loan Document Processor-Remote-Temp

Advent Global Solutions, Inc./Citizens Bank

January 2021 to May 2021

• Communicate with clients via email/phone to insure documents are received and signed in a timely matter

• Send and receive documentation that is needed for loan

• Communicate with underwriters/lawyers via email/phone to insure documents accuracy

• Correct documentation in Docusign to be sent to clients Member Service Representative

Enbright Credit Union

October 2017 to February 2020

• Maintenance accounts

• Refer customers to sales staff

• Balance cash drawer daily

• Issue official documents

• Resolve customer complaints

• Process payments

• Process CPI claims

• Issue ATM/Debit card

• Record keeping/file retention

• Process incoming/outgoing wires

• Take loan payoffs / initiate the process and release loans titles Senior Teller

SunTrust Bank - Nashville, TN

January 2007 to October 2017

Responsibilities

• Provide excellent customer service,

• Assist with branch opening and closing procedures

• Process night drop bags

• Audit/Replenish cash for ATM

• Process Installment/Credit Card payments

• Issue official documents

• Occasionally run cash vault

• Assist with branch operations

• Ship and receive money

• Process savings/ checking deposits/withdrawal

• Assist tellers with transaction approval

• Process change orders

• Take bulk deposit

• Refer customers to sales staff

Education

High school or equivalent

Hunters Lane High School - Nashville, TN

1989 to 1991

Skills

• Customer Service

• Loan processing (Less than 1 year)

• Title Processing

• Fair Housing Regulations

• DocuSign

• Windows

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