Care Representative Customer Service

Customer and Patient Care Services Representative

Vivian Colon-Mendelson

*** *** ******, ********, ** 11201

Phone:917-***-****

Email: ***.*******@*****.***

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ...

● Dynamic customer service professional experienced in both customer and patient care

● Productive relationship builder; excel at listening to customer concerns, articulating product benefits and creating solutions that provide value to the customer

● Highly professional—dependable, reliable and able to perform duties with minimal supervision; and can work effectively and cohesively with a team EXPERIENCE:

New York Presbyterian October 2014 – January 2021

Office Manager, Patient Care Services - Lower Manhattan Cancer Center, Radiation Oncology

● Respond to telephone inquiries, providing quality service to customers, patients and associates inquiring about the availability of appointments, office inquiries

● Listen attentively to caller needs to ensure a positive customer experience

● Access electronic and paper cataloging systems to look up office information and doctor availability

● Strive for quick complaint resolution; commended by the office director for the ability to resolve problems on the first call and avoid escalation of issues

● Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds

The Farber Center August 2010 – October 2014

Customer Care Representative

● Ensured customers/patients were satisfied with every part of the office experience, from initial greeting to thorough patient care and needs

● Strong follow up skills

● Memorized the company’s product offerings and communicating product benefits while providing excellent service

● Recommended solutions within budget for office productivity and proactiveness EDUCATION: Attended Fashion Institute of Technology

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