Cathleen Porter

**** ****** *****

Zephyrhills FL 33540

aduz7c@r.postjobfree.com

816-***-****

Farmers Insurance – Independence Missouri 2018-2019

Customer Service position with Drew Schaefer. Responsible for calling on leads and documenting those leads and results.

Graceland University – Independence, Missouri 2003 – 2017

Team Lead - Recruiting and Advising Specialist; Registration Specialist/Documents Processor

Key professional recruiter and advisor with specialty in Master of Education programs. Responsible for recruiting and advising Master of Ed students. Key contributor in marketing outreach. Documents processor for applications of prospective students.

Registration of all courses for Master of Education students

Extensive experience in recruiting teachers at state and national conferences

Recruit teachers from surrounding school districts for on-campus Master of Education degree programs giving presentations in local school buildings

Assist prospective students by identifying reasons to choose Graceland University as their school of choice.

Assist prospective students in finding the programs they are looking for to complete their advanced degrees.

Exemplify compliance with University program and Support Service policies.

Seek quality individuals for Graceland programs and shares Graceland’s commitment to their education.

Assist in new employee training; share knowledge to improve Graceland University’s overall value to students.

Work with Veterans both locally and deployed to complete their desired degree program.

Harrisonville Cass R-IX School District – Harrisonville, Missouri 1999 – 2003

Assistant Director of Vocal Music and Staff Accompanist

Assisted Director in Vocal Music program. Music Appreciation instructor, staff accompanist.

Teaching one section of Music Appreciation.

Accompaniment of all choirs including show choir.

Leading sectionals.

Preparing students for solo and ensemble contests.

LaPetite Acadamy – Overland Park, Kansas 1998 – 1998

Accounts Payable Support Clerk

Performed Accounts Payable duties.

Alphanumeric data entry of invoices from food and supply vendors for 700 Academies nationwide.

Performed tax accruals and purchase entry on property management.

Filed all food and supply invoices.

Responsible for voiding and canceling system checks and vouchers.

Communicated with eleven customer service reps in the Accounts Payable Department and assisted in keying their work.

Community Blood Center of Greater Kansas City – Kansas City, Missouri 1995 - 1998

Billing / Patient Records / Accounts Payable / Switchboard

Progressive duties focusing primarily on data entry.

Entering hospital transfusion billing reports, print batches and reconcile to actual reports.

Communicate with hospitals to correct discrepancies in transfusion related information.

Prepared vendor invoices for payment, produced checks, accounts payable registers, and monthly distribution reports.

Responsible for National Blood Exchange (AABB) replacement credits.

Part time switchboard as needed.

BesTemps – Independence, Missouri 1995 - 1995

Data Entry and Customer Service

Responsible for policy registers, processing, credit advice, cash suspense and inquiries.

Phone work communicating with various insurance agencies in the state of Washington.

Progressive Insurance – Kansas City, Missouri 1985 –1993

Data Entry and Customer Service, Financial Services Division

Performed alphanumeric data entry from customer insurance documents.

Included close observance of customer preferences in specific codes and formats when entering information.

Recognized in branch office for high speed and accuracy.

Retrieved documentation to field and answer questions for customers by phone.

Recalled to handle overflow work from main office on an as needed basis for 18 months after KC division was closed in 1991 due to reduction in force.

Ft. Zumwalt School District, Lewis and Clark Elementary – St. Peters, Missouri 1978 – 1980

General Music Instructor grades 4-6

Teaching all general music classes for these grades.

Directed school musicals.

Taught all general music classes.

Lunch room supervision.

Ft. Zumwalt School District, St. Peters Elementary – St. Peters, Missouri 1977 – 1978

General Music Instructor grades 1-3

Teaching all general music classes for these grades.

Directed school musicals.

Taught all general music classes.

Lunch room supervision.

Achievements

Who’s Who Among American High School Teachers, 2002, 2003

Keystrokes per hour, averaged 11,000

Keystroke accuracy 96%

“Behind The Scenes” Outstanding Alumni Award - Graceland University

Employee of the month – Graceland University – two times

Above and Beyond Award – Graceland University – three times

Education

Masters of Science, Education – Capella University, 2009

Specialization in Enrollment Management/Noel Levitz Certification

Bachelor of Fine Arts, Music Education – Graceland College, 1975

Minor in Psychology

12 hours toward Masters, Remedial Reading – University of Missouri Kansas City, 1991

25 additional hours Elementary Education – University of Missouri St. Louis, 1977 – 1978

Organizations

KCCAP (Kansas City Collegiate Admissions Professionals) 2008 – 2010

Jacomo Chorale 1996 – 2012

Additional Appropriate Course Work

Principles of Accounting I, Blue River Community College, summer 1997

Managing Accounts Payable, Rockhurst College, October 1997

Customer Service in Blood Banking, Continuing Education, through University of Virginia, February 1998

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