Customer Service Branch Manager
Resume:
Shenetta Dillon
Independence, LA *****
************************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Field Supervisor
U.S. Census Bureau - Baton Rouge, LA
January 2020 to Present
Supervise census takers, monitor their progress and performance, ensure that the quality of work is maintained and that work is completed on time.
Manager/Owner
Shenetta's Tax Service - Independence, LA
January 2014 to Present
Responsible for Reporting, tax planning, and compliance function. Completes accurate tax returns and review of returns. Responsible for ensuring that tax returns have been prepared in compliance with federal, state and local tax laws. Responsible for managing tax return preparation process and that tax returns preparation due dates are achieved.
Branch Manager
Century Financial Services - Greensburg, LA
April 2016 to September 2018
Responsible for supervising and managing a finance office. Responsible for financial reporting. Responsible for growing branch revenue. responsible for assisting customers, and providing excellent customer service. Responsible for building rapport with customers and the community. responsible for creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch.
Education
High school diploma in Basic
Independence High School - Independence, LA
August 1987 to May 1991
Skills
• Management
• Field Service
• Supervising Experience
Assessments
Supervisory skills: Motivating & assessing employees — Familiar January 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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