Customer Service Assistant Manager

GRADY GARRY HOOVER, JR.

Email: *********@*****.**.***

Phone: 336-***-****

Objective: Pursue a business career path utilizing education, business skills, and insurance skills.

EDUCATION

Winston-Salem State University, Winston-Salem, N.C. – Bachelor of Science Degree in Business Administration with management emphasis.

SKILLS

Insurance Sales, Commercial, Personal, Life Insurance, Microsoft Word, Excel and PowerPoint

WORK EXPERIENCE

Jan 2017- Agent Farm Bureau

Current

Manage existing book of business. Develop relationships with potential customers to

Increase policies and agency sells. Areas of insurance home, life, auto and commercial.

Jan 2014- Jackson Sumner & Associates

Dec 2016

Underwriter- examine insurance proposals, collect background information and assessments of risk.

June 1999- Universal Insurance Company

Jan 2014

Commercial Lines Supervisor/Facility Manager- Manage Assistant/Associate Underwriter, and monitor day to day processes of the Commercial Operation. Provide assistance to make sure departmental goals are met. Manage and maintain all ordering of the Universal Insurance products and handle any building issues.

Customer Service Lead- input policy transactions, new business, cancellations, endorsements, reinstatements.

July 1998- Cook Out Assistant Manager

May 1999

Monitor service time, stock and employees to insure top quality of service. Supervise,

Reconcile money and deposits, and insure smooth operation of the restaurant.

REFERENCES FURNISHED UPON REQUEST

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