Customer Service Project Manager

DONALD W. WARREN

Chesapeake, Virginia 757-***-**** aduz4z@r.postjobfree.com

Work Experience:

RiteRug Flooring, Norfolk, Virginia 2017-2022

Flooring Punchout

• Primary punch-out and repair person for customer service and UCR (under construction repairs) prior to homeowner taking possession

• Oversaw quality control of installation and reported discrepancies through a work order system and repaired or replaced product as needed

• Assisted with scheduling repairs after homeowner’s took possession as needed

RiteRug Flooring, Norfolk, Virginia 2016-2017

Flooring Installation Manager

• Scheduled the installers for the correct job sites and ensure that jobs were completed on schedule

• Assisted in warehouse as needed to ensure proper materials were issued to the installers

Bartlett & White Carpet Services, Chesapeake, Virginia 2005-2016 Commercial Carpet Installer

• Installed and repaired carpet in offices and ensured installments were completed on schedule at Sentara Southside Hospitals

• Installed and repaired caret in offices and displays for new ship introductions and in offices at Newport News Shipyard

• Held proper clearances needed to work at Newport News Shipyard C. Wright Contracting Corp., Chesapeake, Virginia 2000-2005 Project Manager

• Oversaw jobs and build outs at Sentara Southside Hospitals

• Provided material support for the supervisors in the field at various job locations

• Implemented and held responsible for safety programs for a small construction firm

Education:

32-week Radar Technician in Hawk Fire Control Mechanic Hawk Fire Control School – U.S. Army, Fort Bliss, Texas 1978-1982 Tabernacle Christian School, Virginia Beach, Virginia 1974-1976 High School Diploma

Skills:

Construction

Military Service:

United States Army, Fort Bliss, Texas 1978-1982

Rank: E-5

• Completed a 32-week electronic and troubleshooting radars course on a Hawk Missile System tactical site

• Served 3.5 years as a supervisor for the radar system

• Received the U.S. Army Achievement Medal (1981)

Certification/Licenses

Introduction to AutoCad

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