Customer Service Branch Manager

***** ** ** ** ****: 954-***-****

Miami, Florida 33015 Email: ******.**********@*****.***

Motivated to work for a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and standards.

Class A CDL

Report Development

Effective Communication

Bilingual: English & Spanish

Problem Solving

Planning & Implementation

Efficient

Word & Excel

Sales and Marketing

EDUCATION:

University of Florida, Gainesville, FL, May 2014

Bachelor of Science in Family, Youth, and Community Sciences (Human Services)

Minor in Non-Profit Management

PROFESSIONAL EXPERIENCE:

Hyundai Powertech – West Point, Georgia August 2021 - December 2022

Supervisor

Train and develop team leaders promoting growth within the company.

Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.

Measuring and reporting the effectiveness of warehousing activities and employees performance

Organizing and maintaining the right amount of materials, goods and products in the right location to feed the business’s operational and customer demand.

Maintained smooth operation of a fast paced environment.

Hertz - Miami, Florida January 2016 – January 2018

BRANCH MANAGER

Manage 220-car fleet with 3 satellite locations in the Opa-Locka Executive Jet Center.

Developed strong marketing tactics by attending and hosting sales meetings. This increased on-rent percentage to 92%, and also increased car fleet by 40 vehicles in less than a year.

Ensure a positive customer experience by effective management of rental/sales process.

Train employees by example as well as shadowing. Consistently communicate and address issues to develop a strong relationship and work ethic to help build positive energy in the workplace.

Decreased store loss by 50% by increasing rental requirements in turn increasing profits.

Maintained a net promoter score over 85% throughout the year for customer service.

Top in Sales Revenue in the area (South Florida).

Waffle House Inc. - Fort Lauderdale, Florida January 2015 – December 2015

OPERATIONS MANAGEMENT

Manage operations in two restaurants with revenue exceeding $4 million in operating revenue for a countrywide billion-dollar corporation. Improved management techniques and developed a standard inventory control process. In charge of resource management for 25 staff members, payroll reconciliation, and oversee the hiring process.

Increased sales every quarter since I began my employment.

Increased resources in the restaurant to meet company standards of 120 %.

Developed a strong company culture focused on commitment to our employees.

Cultivate a high-performing team of employees through development and engagement initiatives.

Martin De Jesus

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