ANGELENA V. SHARP

Rocky Mount, NC 252-***-**** aduz0h@r.postjobfree.com

PROFESSIONAL SUMMARY

Public service worker with over 15 years of experience in telephone and face-to-face encounters with the general public. Also trained to multi-task in a controlled, effective manner while working under stressful situations. Aiming to use my proven communications skills to build positive working relationships with clients and colleagues.

SKILLS & ABILITIES

- Conflict Resolution

- Providing an exceptional customer experience

- Compiling and analyzing data

- Cash Handling and Reconciling Daily Reports

- Operating office equipment and multi-line telephone systems

EXPERIENCE

April-2022-Present

2018-April 2022

Teller, Truist Bank, Tarboro, NC

- Process cash advances, cashiers' checks, money orders and similar transactions.

- Open and close computer terminal accounts daily. Process assigned cash and transactions and balances at end of day.

- Receive and process new member accounts and changes to existing accounts.

- Maintain privacy of member account information.

- Complete required reports and records accurately and promptly.

- Perform drive-up teller and night drop functions.

Title Clerk, North Carolina Tag and Title-Roanoke Rapids, NC

- Receives payment from the public for licensing of various types of vehicles, and balances cash drawer with daily report.

- Answer customer inquiries or concerns in person or telephone in a professional, customer- focused manner.

2016-2018

Co-Owner, Sharp Elegance in Motion-Roanoke Rapids, NC

- Created an atmosphere that provided an exquisite shopping experience for clients who were seeking to be adorned in elegant and modest apparel.

2004-2016

911 Telecommunicator, Greensville County Sheriff Office-Emporia, VA

- Effectively communicated with people in emotional or physical distress and advised how to handle medical and other emergencies.

- Entered, updated, and retrieved information from teletype networks and computer data systems.

- Contacted emergency response field units to determine availability for dispatch.

EDUCATION

1982-1986

High School Diploma, Greensville County High School, Emporia, VA

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