Contact Me

242-***-****

darneishatayloroo@gmail.

com

West Bay Street

Nassau,Bahamas

Social Profile

Other Info

Skills

Stickler for punctuality

Customer Friendly

Goal Oriented

Adapts to any working

environment

Multitasks

Fast pace learner

Proficient in both personal and

Corporate online banking portals

Problem Solver

Responsible team player

Complete tasks in a timely

Manner

Proficient in both computer

DARNEISHA

TAYLOR

About Me

I am motivated to maintain customer satisfaction and contributes to the company's success, with proven ability to perform leadership skills. I am a reliable and driven individual with strong time management and

prioritization abilities. I have also been recognized for my superior work ethics and known to be a team player, with a keen eye for detailed and good communication skills. As I have been recognized for being personable and professional under pressure with astonishing

computer skills and telephone etiquette. I am looking forward to becoming one of your company's greatest asset.

Experience

June 2019 -

August 2019

Bank Of The Bahamas - Customer Care Unit

Supervisor

Bank's Key holder

Responsible for the Bank's opening and Closing

Procedures

Assist with processing of merchant transactions

Responsible for supervising customer service

Representatives

Resposible for Enabling/Disabling Corporate online accounts

Experienced with Corporate account statements

Responsible for all call back verifications on incoming wire transactions

Ability to Coach customer services Representatives

Monitoring daily maintenance log

and written skills

knowledgeable in merchant

services

Goes above and beyond the call

of duty to get tasks completed

Works extremely well under

pressure

Dedicated to getting the job

done

Awards

Bank of The Bahamas Awards

Outstanding performance Award

The Well Rounded Award

The Emerging Leader Award

The Most Creative Agent Award

The Standing Ovation Award

The Round of Applause Award

Languages

English

Interest

Becoming one of your Company's

greatest assets and to be more

proficient with all of your

platforms.

References

Available upon request

Authority to write up Release on Visa Prepaid/Credit card transactions that are on hold

Responsible for covering shift when short staff

Responsible for monitoring Card Tracking

Applications

Responsible for advising customer's to collect Visa Card Pins

June 2018 -

June2019

Bank Of The Bahamas - Call Center Customer

Service Representative

Experience in Activating all Visa Credit Prepaid Cards

Ability to place CA Status (Block) on all Stolen / misplaced Visa Credit /Prepaid Cards

Handling customer queries regarding services that the Bank provides

Submit Daily maintenance

Execute Daily tasks in a timely manner

Experienced in Online Banking -Enabling/Disabling accounts

Experienced Fraud analysis

Routing incoming /outgoing calls

Proficient with accurate card balances and outstanding authorizations

Experience in tracking moneygrams, wire transfers, card loads and ordering of cheque books

May2018 -

June 2018

Bank Of The Bahamas -Compliance Project

Compliance Assistant

Responsible for pulling customer's files

Identifying delinquent accounts

Making sure all necessary documents are attached to the accounts

Making sure all files are up to date with valid

identifications and phone contacts

April 2018 -

May 2018

Airbridge Charter Cabin Attendant Training

Operation of Aircraft

Air Operator Certification and Adminstration

Operational Control

Mass and Balance Performance

Fatigue Management

Instruments and Equipment

Search and Rescue

Safety Management Systems

Approved Maintenance Organization

Registration of Aircraft

Medical Certificates

Aerodynamics Of Flights

Acronyms

Phonetic Alphabet

February 2017

- August 2017

Bank of The Bahamas Concierge

Responsible for providing Quality Customer Service to both internal /external customers

Responsible for the Bank's switch board

Routing incoming/outgoing calls

Proficient with Banks daily platforms

Ability to Pull up account information

Responsible for booking loan appointments

Responsible for guarding all VisaCredit/Prepaid cards

Assiting with Account opening

Monitoring all staff Tardiness Reports

Responsible for the distribution of all Visa cards

Responsible for Sending acknowledgement Visa slips to card operations on a daily basis

Experience with pinning ATM cards

August 2012 -

Present

Miy-Leigh's Closet Owner

Retail /custom online kids clothing store

Kids Fashion designer /stylist

Creator of Baby Bonnets

Oversee sales of all items

Maintain company's account

Oversee marketing of all products

Responsible for all shipping and handling of all

incoming and outgoing packages both locally and

internationlly

In charge of ordering all inventory

June 2009 -

April 2010

Book World and Stationers Cashier / Customer

Service Representative

Provide Quality Customer Service

Handle all Cash transactions

Receive payment by cash, check, and credit cards

Monitoring cash accounts daily

Routing incoming out going calls

Education

October 2008 -

June 2009

C. R. Walker Sr. High School Diploma

August 2007 -

September200

8

Atlantic community High School

September

2006 - June

2007

C. R. Walker Sr. High

September

2003 - June

2006

H. O. Nash Jr. High School

September

1997 - June

2003

T. G. Glover Primary School

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