Customer Service Professional

Iona Johnson 260-***-**** ****White Oak Ave. *.***********@*****.*** Fort

Wayne Indiana 46805

Dedicated, experienced with a strong work ethic and integrity seeking a position in a flourishing company. I intend to use my skills and expertise to be of optimum service. Skills & Qualifications:

- personable and creative; good in team settings

- Capable of handling stressful situations well

- Consistent and attentive to details

- Excellent verbal and written communication skills and problem-solving abilities Experience & Training:

Teleperformance/American Express 2018-present

*facilitate customers booking travel

*inform customers regarding the benefits of their accounts Aetna Inc. /Customer Service Professional 1995- Mar 2015

*Promoted Consumerism,*Collaborated with members and providers of information about.

*SME(subject matter expert of Managed Choice and HSA products

*Developed materials and tools

FWCS-Lakeside Middle School/Wellness Room Supervisor 1995-1995

*Developed programs to help young people conform to the education process

*Remediation in academic subjects

*Teaching social skills

*Mentored students & parent liaison

Crossroads-Fort Wayne Children’s Home/ house parent 1991-1995

*Supervision of adolescent residents,Guiding and assisting with daily living skills *Planning activities and projects for appropriate socialization,Provided a nurturing, safe and supportive environment and Administered testing materials for assessing multiple issues Education: Graduate of Charleston High School (Charleston Missouri) 1981 Technical certificate from IVY TECH in Human Services1990

Attended Taylor University Ft. Wayne Indiana/Child psychology 1996 Internships: Lutheran Behavioral Hospital/Chemical Dependency Unit 1994 AWAC-Addicted Women & Children/ Byron Medical Center 1995 Volunteer/Coordinator PALS Program/ LAKESIDE Middle School 1994-1995

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