Support Specialist Customer Service
Resume:
Marci R. Good
Nampa, ID *****
Email: ************@*****.***
My goal is to work in a team environment where there is communication, respect, and an opportunity for growth while helping others.
Summary:
Behavioral Health Specialist, Case Management, CPSS, Community Based Rehabilitation Services, CBRS, Case Management, Professional Recruiter, Pulmonary Rehabilitation Coordinator Assistant, Secretary II, Customer Service, Retail Manager, Sales, DME Medical Supplies/ Business Owner/Public Relations, Marketing
Hardworking, motivated, positive attitude, and compassionate
Excellent communication & interpersonal skills, attention to detail
Excellent critical thinking skills, creative in analyzing and problem-solving skills
Extremely goal-oriented, thrive in a fast-paced environment, learn quickly, and am flexible. Effective liaison skills when working with team members, public, and superiors
EDUCATION/CERTIFICATIONS:
GCU, Bachelor of Science Degree, Psychology, Awarded: Cum Laude, 2017, Alpha Chi
Northwestern Nazarene University of Idaho, Palomar College
Medical Terminology Certificate
Telehealth Certified 3/23021
HIPPA Certified1/2022
Telehealth Applications 5/2022
Research/ Ethics Certified
Computer Literate, Microsoft Office, Microsoft Word Certified, PowerPoint, email
Certified Peer Support Specialist
CPR, # 152************,
Medical Technician, CTE#365.06.2013
Crisis De-escalation Intervention / Optum
CBRS/Behavioral Health Specialist, Case Management
Therapy Notes
Best Notes
WORK EXPERIENCE:
ABMH Services, CM/CBRS/CPSS. 2/2021 – Present
Case Management Services were provided to clients in the Treasure Valley Communities. For purposes of linking and assisting clients with navigating to resources such as housing resources, manage money, food banks, court financial assistance programs, Health and Welfare, drug and alcohol programs such as AA, NA, Alanon, family support groups, domestic violence, etc., Counseling, exercise programs, vocational programs, Social Security office for documents such as applying for disability, etc.
CBRS Services – Provided education to clients concerning coping skills, meditation, mindfulness skills, communication skills, setting goals, setting boundaries, conflict resolution skills, social skills, ongoing education covering various subjects, education concerning domestic violence, time management, organizational skills, self-esteem building skills, social skills, self-discovery, introduction to new activities, job and school readiness
Ambitions of Idaho, Certified Peer Support Specialist. 12/2018-11/30/2019
Community-Based Services
Shares experience from the personal road to recovery to promote growth
Model personal responsibility, self-advocacy, and hopefulness
Selectively using self-disclosure in telling one’s personal recovery story and demonstrating how a belief in oneself is maintained
Trained in Therapy Notes/ State of Idaho – Billing Procedures
BRC Mental Health, Boise, Idaho, Medical Technician, 4/2018-10/2018
Distribute medications to residents.
Work and attend to people with serious and persistent mental health issues
Offer support for learning and maintaining new skills
Maintain and document all client interactions in electronic health records
Currently also providing caretaking/assisted living responsibilities
SH Holdings/Verus Group, McCall, ID Partner, 2006-2010
Performed secretarial duties, Built Client Relationships
Answered Phones, Coordinated appointments, Presentations
Managed correspondence for C.E.O.
Arranged Marketing events
Volunteer Work, 2006-2014
Women and Children's Alliance of Idaho, McPaws Animal Shelter, McCall, Idaho, Boys and Girls Club of Idaho, St. Vincent De Paul, Idaho
References
Sheila Warner - Executive Director, ABMH Services # 208-***-****, ************@*******.***
Tammy Hanson - Inventory Analyst, Cardinal Health # 740-***-****
Officer John Burke, Idaho State Trooper / Ada County #208-***-****
Darion Perez, Retired Sheriff / Canyon County #208-***-****
Dr. Holley Digby - Professor of Professional Counseling Program / Psychology, L.C.S.W. Grand Canyon University #210-***-****, ***********@*****.***
Dr. Edward Garrido - Professor of Experimental Psychology, Grand Canyon University *************@*****.***
Andrea Gilman, LMSW, Professional Counselor
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