Sandra Douglas

Retired and looking for part time employment.

Bakersfield, CA

aduyy5@r.postjobfree.com

661-***-****

Seeking a challenging career with growth potential in Customer Service/Leadership and the opportunity to make a positive contribution.

Authorized to work in the US for any employer

Work Experience

Family Support Officer

Kern County Child Support Services - Bakersfield, CA 1997-01 - 2019-01

1. 20 plus years background in family and counseling services and assistance. 2. Maintained and managed extensive case loads in an orderly and timely manner. 3. Proactive role in engaging individuals and families to value and secure financial stability. 4. Proven record of success in handling increasing levels of responsibility. 5. Strong familiarity with Kern County and community services. 1. Interviewed individuals to assess financial capabilities and established payment plans. 2. Interpret policies, rules and regulations to individuals. 3. Verified information by in-house investigation through computerized resources, personal interviews, telephone, form letters, contact with other agencies to establish validity of information obtained. 4. Maintained records, input data and retrieved information from multiple computer systems. 5. Analyzed cases applying current federal and state guidelines. 6. Initiated required actions to enforce compliance with court orders. 7. Served subpoenas and legal documents; testified in court when required. Account Clerk II

Kern County Department of Human Services - Bakersfield, CA 1991-06 - 1997-01

1. Interviewed individuals and families to secure financial stability. 2. Interpreted policies, rules and regulations to individuals. 3. Verified information by in person interviews, telephone, form letters, contact with other agencies to establish validity of information obtained.

4. Maintained records, input data and retrieved information from multiple computerized systems. 5. Analyzed cases applying current federal and state guidelines. 6. Distributed benefits (checks and food stamps) to eligible individuals. 7. Balanced cash flow drawer at beginning and ending of each shift. Typist Clerk II

Kern County Sheriff's Office - Bakersfield, CA

1989-03 - 1991-06

1. Typed reports, answered questions and provided general information to the public about the individuals arrest status in person and by telephone. 2. Received bail monies from individuals for the release of their family members. 3. Received and distributed monies from individuals and families to place on the inmate's account. 4. Balanced cash drawer at beginning and ending of each shift. 5. Interpret policies, rules and regulations to individuals. 6. Analyzed cases applying current federal and state guidelines.I Education

Bachelor's in Public Administration

University of La Verne - Bakersfield, CA

2006-05

Associate in Liberal Arts

Taft College - Taft, CA

2004-05

High school or equivalent in General Studies

Hahnville High School - Boutte, LA

1984-05

Skills

• Computer Skills

• Communications

• Teamwork

• Analysis Skills

• Organizational Skills

• Leadership Experience

• Time Management

• Multi-tasking

• Adaptable

• Customer Service (10+ years)

• Data Entry (10+ years)

• Office Experience (10+ years)

• Marketing (10+ years)

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