Summary

Technical Support Specialist with extensive knowledge and experience

within the field of networking. Experience includes cyber security, software and hardware support, servers, firewalls, access points, PC, laptops, tablets and biometrics.

Commitment to working efficiently and effectively within a team setting and independently.

Qualifications

• Troubleshooting Proficiency

• Support on Hardware and Software

• Microsoft O-365, Sharepoint, Teams

• Acronis True Image

• Android, MacOS, Windows, Linux support

• Microsoft azure AD and AD on premise, Intune

• Cyber security tools as Kali-Linux, NMAP, Wireshark, Nessus,etc.

• Self-directed and team oriented work style

• Clear written and oral communication

• Fluent in Spanish

Experience

Tier 2 Technical Support 12-2021 to 12-2022

DataSol Co. Saint Paul, MN

•Support everyday users of Microsoft Active Directory on premise and Microsoft Azure Active Directory.

•Timely resolution of user complaints and concerns

•Development and maintenance of inter-agency relationships including service providers, sales and consumers.

•Protocol education and implementation.

•Remote troubleshooting as needed.

Tier 1 Technical Support 12-2021 to 12-2022

DataSol Co. Saint Paul, MN

•Real-time support for Microsoft Office 2016, file servers, print servers.

•Research, resolutions and follow through with consumer questions and complaints related to Workstations, Laptops, Tablets, and Smartphones.

•Handled a large volume of phone calls,chat,and emails.

•Reviewed support cases for technical and troubleshooting accuracy.

•Created new account,reset passwords, configured access for users and devices. Ruben Pazaran

Physicist

651-***-****

aduyxi@r.postjobfree.com

/in/ruben-pazaran

Skills

Overview

Network

Engineering

Cyber

Security Tools

IT Support

Desk

Technical Support

Hardware

Technical Support

Software

Customer

Services

Windows

Azure AD

Support

Linux,Mac OS

Programming

0 LOC 5000 LOC

C

Python

HTML 5

Projects

- Dimensioning, implementation and

design solar systems to home

Languages

-Native Spanish Speaker

-English as a Second Language

Mexican Consulate

Saint Paul,MN.06 2013 to 03 2020

Network Administrator

•Design, installation, and implementation of security network polices and proce- dures.

•On-site network support for routers, switches, firewalls, access points, windows servers 2016 On-Premise.

•Real-time support to everyday users of File Share, print servers, Microsoft Office 2016, Windows 7, 10, Linux OS, and Mac OS.

•Researched and resolved customer issues with workstations, laptops, tablets, and smartphones.

•Created new accounts, reset passwords and configured access for users.

•Provided education related to security protocols.

•Established and maintained successful relationships with users, service providers, sales and consumers.

•Remote troubleshooting of technical issues.

•Managed large volume of communication vis phone, chat, and email.

•Devised workarounds for problems.

•Reviewed support cases for technical and troubleshooting accuracy. Education

• 2011 - 2013 Certified Ethical Hacker (Course of CEH V6)

• 2010 - 2011 (Course Management Windows Server AD. 2003,2008)

• 2009 - 2010 CCNP (Course - Cisco Certified Network Associate)

• 2008 - 2009 CCNA (Course - Cisco Certified Network Associate)

• 2002 - 2007 Faculty of Sciences (U.N.A.M) National Autonomous University of Mexico.

Ruben Pazaran

Physicist

651-***-****

aduyxi@r.postjobfree.com

/in/ruben-pazaran

Skills

Overview

Network

Engineering

Cyber

Security Tools

IT Support

Desk

Technical Support

Hardware

Technical Support

Software

Customer

Services

Windows

Azure AD

Support

Linux,Mac OS

Programming

0 LOC 5000 LOC

C

Python

HTML 5

Projects

- Dimensioning, implementation and

design solar systems to home

Languages

-Native Spanish Speaker

-English as a Second Language

Contact this candidate