Time Cashier Computer Operator
Resume:
Lori Ann Sohn
Horton, KS *****
Areas of Expertise:
I am a Technical Support Specialist with multiple years of experience in Mainframe operating system support and PC and DSL server support, and file transfer issues and solutions. I have also been in a help desk environment for the past several years in the communications field. I was also in software support keeping onsite software up to date with changing hardware.
Also experienced in troubleshooting switches, routers and network connectivity. I have experience leading teams as Supervisor and Manager, and providing exceptional support to customers and internal staff. I am able to efficiently provide effective solutions through multitasking.
Core Competencies/Years of Experience:
NOC and call center/help desk environments, troubleshooting switches, routers and network connectivity with internal and field techs. Mainframe software support and IT computer operations, following job flows and reaching out to on-call support and/or following restart instructions for the failed task. Recently, more on the domain side vs the mainframe. I have 40 yrs experience in IT.
Professional Development/Training/Education:
Internal education provided by Centurylink in hardware and software support pertaining to the jobs in both Customer and Surveillance positions.
Frontline Leadership Education for Management – Certificate at DST Systems, Inc
Internal courses (as student, observer, and leader): Abend-Aid, File-Aid,
JCLcheck, Xpediter, Strobe. External File-Aid courses were taken in Detroit, MI.
CBE and Datatrain courses have been taken throughout the years (Storage administration, SAS, JCL, Data communications, Fire classes, etc.)
Missouri Institute of Technology (now Devry) – Computer Engineer, Honors list.
KCKCC – General Studies (English and Chemestry)
Kansas University – General studies, Declared Pharmacy and Music. Did not graduate.
PROFESSIONAL EXPERIENCE
Job Title: Network Operations Analyst I Jan 07, 2019- Present
Status: MASTERCARD
Contractor Assignment: KANSAS CITY, MO
Job Title: Sr Technician, Operations Support Aug 06, 2017- JAN 07, 2019
Status: AssignedTO INCONMA
IT Mainframe, Production Control and File Transfer.
MAINFRAME
Cover maintenance shift on Saturday nights performing IPL’s on KSC and STL mainframe systems. Work with STL peers and TSVS to coordinate IPL times and perform necessary procedures/follow spreadsheets for the particular systems for that weekend.
Also work with vendors – creating tickets for access to the buildings in either KSC or STL and escorting vendors in/out of the building and computer room if needed.
PC/OPS
Work in OCC (operation control center) monitoring mainframe consoles for outstanding messages and outages. Monitor mainframe OPC, ISPF and connect direct.
Also monitor TWS (IBM workload Distributed scheduling system) for abended jobs and sending pages to proper teams for abended jobs on both systems TWS and OPC.
File Transfer – Monitor for failed file transfers, bulk files. Decide if these can be retransmitted and /or if the site is down on customer side. If file is a Critical Bulk and is not processed, find proper details of why it hasn’t been processed, these are time sensitive. Usually a job that has abended on OPC or TWC and /or the jobs are running behind because of an earlier abend. Answer emails about files and keep customers updated on files that have not been transferred and why.
I have also covered other shifts needing assistance with vacations and illness leaving a short staffed shift.
Job Title: Computer Operator. March 6, 2017-June 29, 2017
Status: Assigned as Contractor to Westar in Topeka, KS
Contractor Assignment: TEKsystems
Working with in-house users and linemen resolving issues with their truck tablets and PCs. Issues being software upgrades, password resets, VPN connections from home, internet issues, sending tickets to the correct group responsible. Monitoring daily/nightly job schedules running on mainframe and local domain processors. Monitoring outage maps, NAGIOS server alarms and reporting alarms to appropriate group.
Job Title: Lab tech/front end truck scales. December 5, 2016-February 9, 2017
Status: Internal only
Contractor Assignment: N/A
Jsixenterprises-Fairview Mills
604 Nemaha
Seneca, KS 66538
Manager Glen Arnold
Testing product for toxins, protein, moisture, yeas and mold, salmonella, ecoli. Product made both at fairview and brought in from other mills, before shipping on to pet food or pet treat manufacturers. Also responsible for scaling trucks in with gross and Tare weights before accepting product or sending on to pet food companies.
Job Title: Part time Cashier. September 2016- December 2016
Status: Internal only
Contractor Assignment: N/A
Checking customers out at front end of store.
Walmart
701 Hopi Dr
Hiawatha, KS. 66434
Manager- Chad Bachman
Job Title: Tier I operations tech. November 14, 2011 – December 31, 2013
Status: Assigned as contractor
Contractor Assignment: KForce
Contracting at Centurylink
7101 College Blvd
Overland park, KS. 66210
Cole Ambrosy– Technology Staffing-Kforce
Overland Park, KS
Provide DSL support for field technicians over the phone in NOC environment. Provisioning and resetting cards/ports resetting speed profiles. Crosschecking provisioning and cross connections. Multitasking with at least 20 software programs at one time to help field techs resolve DSL issues.
Job Title: Operations Tech II, Core Support January 01, 2014-September 09, 2016
Status: Internal
Contractor Assignment: N/A
Centurylink
600 New Century Parkway
New Century, KS 66031
Manager: Rick E Sadler
NOC operations providing 24x7 coverage for mutli-customer outages. Support and monitor tickets from IHD and Netcool alarms that have potential for outage criteria, and resolve in-house or dispatch if meets dispatch criteria. Work with CO techs over the phone to resolve such outages and provide support for their issues and needs to get outage resolved.
Job Title: restaurant Owner July 20, 2007 – April 25, 2010
Status: Internal
Contractor Assignment: N/A
Lorilou’s BBQ
411 S 1st St
Hiawatha, KS. 66434
Job Title: Help Desk Rep November 10, 2010 – November 14, 2011
Status: Internal
Contractor Assignment: N/A
Rainbow Communications
624 Oregon st
Hiawatha, KS. 66434
Supervisor- Rod Sanner
Provide customers with 2nd level support for internet, email and cable television issues. Troubleshoot routers, modems, email setups, TV receivers and telephone issues. Work with multiple software programs at once and hardware including; routers, modems, remotes, receivers, Fiber to the ground home ONT's, Cyberpower boxes.
Job Title: Computer Ops Mgr/Staff Systems Programmer
October 10, 1985 – November 2006
Status: Internal
Contractor Assignment: N/A
DST Systems, Inc
10/05/1985-11/27/2006
333 W 11th St.
Kansas City, MO 64105
Staff Systems Programmer - Technical Services consulting
Responsibilities included software support for File-Aid, Abend-Aid, STROBE, JCL-Check, Xpediter, Xpediter Code Coverage, and Xpediter Dev Enterprise. This included the installation, management of PTF's, cumulative maintenance, and release upgrades. Also provided inhouse training on upgrades.
Technical Summary
Hardware: Adtran 1100, 1100F, 3000, 5000, AFC-Tellabs 1000, Calix C7, Calix E5/E7’s, Aktino, Alcatel, Stinger, Marconi.
IBM 21p/PC's, IBM9000-822, 9x2, 972, Amdahl 8650/8670 main frame processors, Hitachi MLPF 3.1.2 Skyline series, IBM CMOS-R55, IBM3494 BTLS tape robotics, EMASS robotics( Hitachi 7490 tape drives), IBM 3480/3490 tape drives, STK4480,4674 and 3420 tape drive, CISCO and Alcatel switches and routers.
Network: HP-Open view to monitor routers and FAN devices. Newbridge 4602 to monitor T1/T3 token devices, Comsphere 6800 monitoring for various line/circuit connections. Network connectivity.
Software: CRAFT, EMS, Splunk, Adtran, 7750’s, Litespan, Tellabs, Calix, Citrix, Ciras, Netcool, Ensemble, QRAD, Remedy, Tabview, WEbpro.
File-Aid, Abend-Aid, Cobol II, JCl-Check, STROBE, Xpediter/MVS, Xpediter Code Coverage, Xpediter Dev Enterprise, MVS, JES2, JCL, Impact Expert, Preference, Omegamon, TAO mail, Lotus Notes mail, RUMBA/mainframe active session, Blue-Coat Internet and FTP file transfer/processing, IMPACT change control scheduling, MAGIC for problem ticket entries, CA-7 Scheduler, ESP and ZEKE scheduling packages, Symon, TDAM, VTAM, NET, Netview access, Microsoft Word, Word Perfect 6.0, CATS and B2B dispatching software, Elations, Bomgar, Incognito, Radius server manager software, Remedy ticketing, Martens records, and many other software programs for provisioning
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