Donna Martinez

Detail-oriented

Houston, TX *****

aduyv2@r.postjobfree.com

+1-346-***-****

To become a part of an organization that I can apply the 25 years of detailed and organized skill set

that will help me attain a company’s goals.

Authorized to work in the US for any employer

Work Experience

Sales Support Associate

Lone Star Disposal/ Waste Connection - Houston, TX

June 2022 to October 2022

Provide support to the Sales Team and to the customers.. I would set-up new accounts, schedule delivered

and schedule swaps, sent to me by email or by inbound calls.

Customer Service/ FEL, RO and Residential Dispatcher/ Shop Administrator/

Data Entry Clerk

GFL Environmental / WCA Waste Corporation - Houston, TX

January 2016 to December 2021

Customer Service Representative. Resolve customers issues, take payments, make changes to existing

accounts, setup new accounts. Dispatcher for all lines of business. Debrief drivers, key in driver’s routes

and drivers landfill tickets.

Key in maintenance repair orders and maintained files. Review purchase orders accuracy and payment.

Submit billing inquiries to accounting department. Assist in supporting the maintenance staff.

Mechanical Assembler

Halliburton - Houston, TX

December 2013 to February 2015

RESPONSIBILITIES:

Participated and engaged in Halliburton's safety culture such as BBP's, HOC's, and

CSI Teams

Crossed trained with many team building exercises and workshops to build knowledge in supply chain

management terms such as: productivity, efficiency, waste, back log, supply/demand, etc. Assembled

casing equipment and valves with quality control responsibilities. Fluent in reading prints, drawings, and

sketches

Experience in using SAP software. Create labels on computer. Stamp parts with computerized stamping

machine Paint all parts in a paint booth with a paint gun.

ACCOMPLISHMENTS:

Turned around morale: would throw small parties once a month with baked goods in recognition of their

birthdays.

The ability to communicate effectively with superiors as well as co-workers.

Problem Solving

Teamwork

Team Building

Organizational

Computer

Multitasking

Assembly Technician I L

Greene Tweed & Co - Houston, TX

January 2009 to December 2013

Interpreted prints, drawings, and sketches. Set up and performed hand and automatic assembly

operations on components, sub-assemblies, and assemblies.

Assembled components with hand and power tools. Assessed work for errors or compliance issues

and made corrections and modifications when necessary. Cleaned and finished sub-assemblies or

assemblies using hand or power tools. Performed and submitted first piece for inspection. Proposed

process improvements to increase quality and efficiency. Improved knowledge and productivity through

continuous education and learning from foreman and senior assemblers. Completed and entered quality

records, scrap reports and machine logs in a timely manner. Reviewed and verified all work was following

sates orders and customer requirements.

Data Entry Clerk

Republic Service - Houston, TX

March 2008 to September 2010

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion. Always maintained up-to-date

records. Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer

satisfaction. Facilitated information flow between customer service, account management operations,

quality assurance, training, and payroll departments to guarantee call center objectives were met.

Mechanical Assembler

Parrot Ice Drink Products - Houston, TX

May 2006 to April 2008

Interpreted prints, drawings, and sketches. Set up and performed hand and automatic assembly

operations on components, sub-assemblies, and assemblies.

Assembled components with hand and power tools. Assessed work for errors or compliance issues and

made corrections and modifications when necessary. Cleaned and finished sub-assemblies or assemblies

using hand or power tools. Set up and operated greasing equipment to grease components, sub-

assemblies, or assemblies.

Lubricated and wiped machines, tools, and workplace to maintain safety and cleanliness. inserted and

positioned materials and clamped, spliced, and fitted parts using hand and power tools. Proposed process

Improvements to increase quality and efficiency.

Data Entry Clerk

Early Childhood intervention - Houston, TX

August 2004 to June 2006

Verified that information in the computer system was up-to-date and accurate.

Compiled statistical information for special reports. Updated departmental standard operating

procedures and database to accurately reflect the current practices. Verified and logged in deadlines for

responding to daily inquiries.

Identified and resolved system and account issues.

Child Care Provider

Self Employed

Donna's Home Day Care - Houston, TX

September 1999 to July 2004

Organized activities that developed children's physical emotional and social growth.

Redirected children to encourage safe, positive behaviors.

Created daily lesson plans for activities.

Physically and verbally interacted with children throughout the day.

Made nutritious snacks and meals for 6 children.

Established and maintained a safe play environment for the children.

Mechanical Assembler, Account Receivable Clerk

PGI International - Houston, TX

March 1991 to December 1998

Used all required power tools and equipment. Preparing manual invoices, posting cash, reconciling billing

files and cash files to the general ledger.

Interpreted prints, drawings, and sketches. Set up and performed hand and automatic assembly

operations on components, sub-assemblies, and assemblies.

Assembled components with hand and power tools. Cleaned and finished sub-assemblies or assemblies

using hand or power tools. Set up and operated greasing equipment to grease components, sub-

assemblies, or assemblies. Improved knowledge and productivity through continuous education and

learning from foreman and senior assemblers. Determine materials, tools and equipment needed for

product orders.

Education

GED in General Education

Aldine High School - Houston, TX

1996 to 1996

Skills

• Accuracy (10+ years)

• 9000 trained

• Interpretation of blueprints, and drawings. (10+ years)

• Safety-conscious (10+ years)

• Initiative to work independently (10+ years)

• Strategic thinker (10+ years)

• Fluent in Spanish

• Exceptional problem solver (10+ years)

• Determined (10+ years)

• Basic math skills Authorized to work in the US for any employer (10+ years)

• Microsoft Excel (10+ years)

• Customer Service (10+ years)

• Organizational Skills (10+ years)

• Microsoft Office (10+ years)

• Microsoft Word

• Data entry (10+ years)

• Office experience (10+ years)

• Filing (10+ years)

• Administrative experience (10+ years)

• English (10+ years)

• Sales Support (6 years)

• SAP (3 years)

• Desktop Support (10+ years)

Languages

• Bilingual - Intermediate

• English - Fluent

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