KATHERINE BAPTISTA

*** ******** ** *******, ** **780 aduyun@r.postjobfree.com 774-***-****

EDUCATION

Capella University

Master of Healthcare Administration

December 2017

Concentration in Operations

Bridgewater State University Bridgewater, MA

Bachelor of Science in Biology, May 2011

Concentration in Biomedical and Molecular Biology with a Chemistry Minor

GPA: 3.5/4.0, Cum Laude

Related Coursework: Microbiology, Mammalian Reproductive Physiology, Virology, Biological Clocks, Cell Biology, Genetics

SKILLS

●Cell Culture

●Aseptic Technique

●Brightfield & Fluorescent Microscopy

●Immunoassays(EIA,IFA,MFIA)

●Metric Dilutions

INSTRUMENTATION

●BioRad Bioplex Systems

●Olympus AU 5400/2700

●Inova Quantalyser

●Binding Site Optilite

●Euroimmun Eurolab Workstation

PROFESSIONAL EXPERIENCE

Quest Diagnostics

Marlborough, MA

Group Lead, Special Chemistry/Immunology

Jan. 2018 - Present

Quest Diagnostics Marlborough, MA

Medical Technologist II, Special Chemistry/Immunology Aug. 2014 – Jan. 2018

●Follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results

●Analyze specimens using approved testing procedures, review and release test results.

●Identify problems that may adversely affect test performance or reporting of test results, correct the problems encountered or immediately notify the senior technologist or supervisor.

●Stock, Label, order and inventory control of lab supplies and reagents

●Maintain high quality, accurate training and instrumentation records

●Follow CLIA, HIPAA, OSHA, and safety guidelines as described in their respective guidelines.

●Adhere to the laboratory's quality control policies, document all quality control activities, instrument and procedural calibrations and all maintenance performed

Quest Diagnostics Cambridge, MA

Medical Technologist I, Automated Chemistry June 2013 – Aug. 2014

●Follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results

●Analyze specimens using approved testing procedures, review and release test results.

●Identify problems that may adversely affect test performance or reporting of test results, correct the problems encountered or immediately notify the senior technologist or supervisor.

●Stock, Label, order and inventory control of lab supplies and reagents

●Maintain high quality, accurate training and instrumentation records

●Follow CLIA, HIPAA, OSHA, and safety guidelines as described in their respective guidelines.

●Adhere to the laboratory's quality control policies, document all quality control activities, instrument and procedural calibrations and all maintenance performed

Charles River Laboratories Wilmington, MA

Technologist, Diagnostic Reagents Oct. 2011 - June. 2013

●Responsible for the production and quality control monitoring of diagnostic reagents

●Maintain proficiency in all diagnostic reagent SOPs and general knowledge of other related laboratory processes

●Prepare and perform quality control of ELISA, IFA and MFIA reagents

●Perform ELISA, IFA and MFIA reagent testing, customizing associated computer reports, submitting for approval and filing data and paper documentation

●Stock, Label, order and inventory control of lab supplies and reagents

●Maintain high quality, accurate training and instrumentation records

●Identify problems with instrumentation, methodology, supplies, or results and taking corrective action

WORK EXPERIENCE

Nestle Waters North America Raynham, MA

Customer Service Representative May 2010 - Oct. 2011

●Take in-bound calls from home and office delivery customers

●Resolving out of product issues

●Taking requests for delivery, equipment exchanges, and service transfers to new addresses

●Clarify billing, satisfy complaints, and assist in new customer set-ups

Sears Holdings Cooperation Taunton, MA

Fine Jewelry Associate June 2009 - May 2010

●Assist shoppers in choosing from fine jewelry selections

●Provide friendly, personal customer service

Cashier Sep. 2006 - June 2009

●Responsible for maintaining outstanding customer service as per Company standards

●Processing sales quickly, accurately and efficiently

●Keeping a tidy work area

Microsoft Office Products

Typing

Problem Solving

Communication

Customer Service

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